Change Manager

The Change Manager will play a key role in driving strategic initiatives, operational transformation, and process improvement within Global Operations. This position is responsible for leading complex business and technology change initiatives that support transaction banking products, cash management services, and operational efficiency objectives. The successful candidate will work with cross-functional teams to design and implement scalable operating models, optimize processes, manage risk, and deliver projects that align with business goals and regulatory requirements.

Key Responsibilities

Change Management & Project Delivery:

• Lead and manage complex, cross-functional projects and system implementations supporting Global Operations and Transaction Banking initiatives.
• Develop and execute detailed project plans, timelines, stakeholder communications, and implementation strategies.
• Conduct business analysis, requirements gathering, process mapping, impact assessments, and solution design.
• Coordinate User Acceptance Testing (UAT), issue resolution, and implementation activities to ensure successful project delivery.
• Act as a Subject Matter Expert (SME) for operational processes, transaction banking products, and system enhancements.
• Partner with internal teams, vendors, and regulatory stakeholders to support strategic initiatives and operational changes.

Operating Model & Process Transformation:

• Contribute to the design and execution of target operating models for Cash Management and Transaction Banking operations.
• Evaluate and recommend enhancements to cash management platforms, products, and service delivery models.
• Support growth strategies focused on multinational clients across the U.S., Canada, and Mexico.
• Identify opportunities to optimize workflows, streamline operations, and align service and operational functions.
• Document current-state and future-state processes, procedures, and operating frameworks.

Business Process Improvement & Risk Management:

• Analyze and redesign business processes to improve operational efficiency, reduce costs, and mitigate risk.
• Develop and maintain policies, procedures, controls, and operational documentation.
• Create measurable process improvements through business analysis, process engineering, and operational best practices.
• Support the development of management reporting, metrics, and MIS dashboards for senior leadership.
• Ensure all initiatives comply with regulatory requirements, operational risk frameworks, AML/ATF standards, and internal policies.

Leadership & Stakeholder Management:

• Foster a client-focused culture while building strong relationships across business, operations, technology, and risk teams.
• Influence and collaborate with senior stakeholders to drive alignment and project success.
• Communicate project updates, risks, milestones, and recommendations to leadership teams.
• Promote a high-performance environment through coaching, mentorship, collaboration, and continuous improvement initiatives.
• Support talent development, succession planning, and team engagement efforts.

Required Qualifications

• 8 years of experience in Change Management, Business Transformation, or Operational Change initiatives.
• 5 years of management experience within Transaction Banking, Cash Management, Treasury Services, or related financial services environments.
• Strong understanding of Corporate and Commercial Deposits, transaction banking products, operational workflows, and risk management practices.
• Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Visio, and process documentation tools.
• 3 years of experience utilizing business analysis tools and methodologies, including JIRA and Confluence.
• 3 years of experience managing projects using Agile, Waterfall, or hybrid delivery methodologies.
• Proven experience leading large-scale operational, technology, and process improvement initiatives.