What are the responsibilities and job description for the Customer Service Administrative Support position at Physicians of Southwest Washington, LLC?
This is a Seasonal Position
Summary / Objective:
A high-energy, multi-faceted position that serves to provide administrative support to the members of sales team. The position is responsible for a variety of projects and activities, requiring excellent time management, problem solving skills and professional integrity. A fast-paced environment, the position requires strong communication skills, ability to multitask with great attention to detail.
Essential Functions:
• Supports the organization’s reception area as assigned, prepares conference and meeting rooms for the sales team meetings.
• Supports Medicare beneficiaries in obtaining the information that they need by transferring them to a licensed sales agent, greeting them and preparing them for their in-person appointment or helping them be seated for a meeting.
• Other areas of support may include preparing outgoing mail, distributing inbound mail, taking phone scope of appointments, data entry, scanning and uploading documents into lead accounts and assists with supporting the fast-paced sales team.
• Ensures staff compliance with PSW policies and procedures with special emphasis on HIPAA requirements
• Builds and leverages cross-functional collaborative relationships to facilitate a team-work oriented atmosphere and achieve company goals.
• Stays informed of industry trends and actively participates in training provided by the company.
• Organizes and schedules events as requested.
• Participates in all areas of training to assist in supporting the sales team and remaining compliant in all aspects of work.
• Answers the phone and transfers calls to the appropriate staff member or department. Limiting the number of calls on hold.
• Makes outbound calls as directed to ensure all Medicare beneficiaries are assisted.
• Takes verbal scope of appointments and schedules individual and group meetings for the sales team.
Knowledge/Skills/Abilities:
• Set a positive example by displaying a pleasant and approachable demeanor and remaining friendly and courteous at all times.
• Proactive team player, strong follow through, quick decision-making abilities and ability to problem solve.
• Interpersonal skills, with the ability to build strong relationships at all levels.
• Ability to multi-task and adapt well in a deadline driven environment.
• Strong verbal and written communication skills with customers, supervisors and co-workers.
• Strong organizational, time management and prioritization skills:
• Self-starter. Ability to set priorities and keep to projected schedules.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook) including being able to effectively maintain written and computer records in accordance with regulatory agencies.