What are the responsibilities and job description for the Call Representative position at PHYSICIANS GROUP SERVICES, PA?
Call Representative – Coastal Health
Location: Kingsland, GA
Position: Full-Time
We are looking for a friendly, professional, and dependable Call Representative to join our Coastal Health primary care team in Kingsland, GA.
The Call Representative will be responsible for handling incoming calls from patients and providing excellent customer service while assisting with their needs.
Responsibilities include:
- Answer incoming patient calls in a professional and courteous manner
- Assist patients with scheduling, rescheduling, and confirming appointments
- Direct calls and messages to the appropriate team members
- Answer general questions regarding the primary care office
- Take accurate and detailed messages
- Assist patients with questions regarding appointments and office services
- Maintain patient confidentiality and follow HIPAA guidelines
- Provide a positive and welcoming experience for every patient
- Communicate effectively with providers and office staff
- Perform other administrative duties as needed
Qualifications:
- Previous medical office or customer service experience preferred
- Excellent verbal and written communication skills
- Professional and friendly phone etiquette
- Strong organizational and multitasking skills
- Ability to work in a fast-paced healthcare environment
- Comfortable working with computers and scheduling systems
- Ability to maintain confidentiality and professionalism at all times
Ideal Candidate:
We are looking for someone who is patient, compassionate, dependable, and enjoys helping people. The ideal candidate will be comfortable speaking with patients by phone and able to remain calm and professional while handling a busy call volume.
If you are looking for an opportunity to make a difference in a primary care setting and enjoy working with patients, we would love to hear from you!
Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
Salary : $28,120 - $36,115