What are the responsibilities and job description for the Front Desk Representative (57002) position at Phoenix House of New York?
SUMMARY
The administrative assistant is an integral part of the outpatient clinic team as the primary point of contact for patient scheduling and services and operational management of the clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.
- Functions as the initial point of contact for patients both on the phone and in office.
- Appropriately triage calls, schedule appointments and provide information about the program’s services.
- Coordinate patient payment methods with our benefits department and patient benefit providers.
- Assist the program staff in managing compliance with regulatory operational requirements.
- Administrative assistant coordinates the completion of weekly billing requirements with program staff and the billing department for claims generation.
COMPETENCIES (KSAs)
- Ethical Practices
- Judgment
- Critical Evaluation
- Problem Solving
- Decision Making
- Communication
- Teamwork
- Technical Capacity
- Customer Service
REQUIRED EXPERIENCE:
- Experience in customer service/receptionist positions in an office setting required
- Prior experience working with Chemical Dependency patients and/or experience working in an healthcare outpatient clinic setting preferred.
- Experience working in and adhering to OASAS licensed 822 program regulations is a plus.
REQUIRED EDUCATION:
- High School Diploma required
- College degree or coursework in business administration or related field preferred
WORK ENVIRONMENT
- This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
- Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
- Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds
Phoenix Houses of New York is an equal opportunity employer.
Salary : $20 - $31