What are the responsibilities and job description for the CNC Machinery Service Specialist position at Phoenix Engineering?
About the Role
Join a team that values growth and learning, where you'll be at the forefront of technology, servicing a diverse range of clients. As a key player in the field, you'll ensure customer satisfaction by resolving technical issues, performing installations, and conducting preventative maintenance. Your expertise in mechanical, hydraulic, and electrical systems will be crucial in keeping our clients operating at peak performance.
Responsibilities- Deliver exceptional field service, installations, and preventative maintenance to clients.
- Diagnose and resolve complex technical issues, ensuring minimal downtime for customers.
- Provide technical support and training to customers, empowering them to maximize their equipment's potential.
- Maintain accurate records of all service activities and customer interactions.
- Represent the organization with professionalism and integrity, building strong customer relationships.
- Take ownership of service cases and projects, ensuring timely and effective resolution.
Required Skills
- Proven experience in installing, maintaining, and repairing CNC machining centers and CNC turning centers.
- Strong troubleshooting skills, with a focus on mechanical, hydraulic, and electrical systems.
- Excellent communication and interpersonal skills, with the ability to effectively interact with diverse audiences.
Preferred Skills
- Experience with a variety of CNC control systems.
- Ability to read and interpret technical documentation, including blueprints and schematics.
- A strong commitment to safety and adherence to industry best practices.