Intake Coordinator

Position Title: Intake Coordinator, Administration

Supervisor: Intake Manager, Director of Admissions

FLSA Classification:  Non-exempt

The Intake Coordinator is responsible for facilitating the admissions/transfer process to/between all Company facilities and referral agencies.

GENERAL REQUIREMENTS/QUALIFICATIONS

COMPETENCIES:

• Analytical: This individual synthesizes complex or diverse information. Must be able to pay close attention to detail.
• Problem Solving: This individual identifies and resolves problems in a timely manner.  Recognizes potential crisis situations and provides appropriate intervention and assistance.
• Oral communication:  This individual speaks clearly and persuasively in positive or negative situations.  Shares pertinent information to Company teams as obtained from client and families.
• Quality management:  This individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.  Maintains confidentiality of client records.
• Judgment:  This individual displays ability to make decisions independently, when necessary, putting client needs and safety first.
• Planning/organizing: This individual prioritizes and plans work activities, uses time efficiently and manages their time well.  Able to work effectively in a fast paced environment, adapting easily to changes in assignment and routine.
• Confidentiality: This individual protects a client’s health information and is able to maintain confidentiality of PHI at all times.

ESSENTIAL FUNCTIONS and BASIC DUTIES:

• Meets and safely transports new and existing clients to/from appropriate locations including but not limited to airports, residences, and Company facilities.
• Orients new clients to surroundings, facility and rules/expectations.  Transitions client to programming when admissions/transfer process is complete.
• Completes, with client as necessary, in depth admission/transfer paperwork in accordance with HIPAA and DCF guidelines and company protocol.
• Accepts and processes payments and follows procedure for logging and depositing money, checks and/or credit card receipts in safe.
• Assists in medical record maintenance by ensuring set up of new admissions packets, distributing paperwork to appropriate departments and correcting Credible errors as needed.
• Performs UA and Breathalyzer tests as needed following proper protocol.
• Processes and completes inventory of client’s belongings, performs thorough bag searches and reports any contraband to nursing and supervisor immediately.
• Supervises client’s during grocery shopping and ensures that receipts and gift cards are returned to PHP/IOP program per procedure.
• Follows department policies and procedures including dress code.
• Drives for extended periods of time for distances greater than 60 miles.
• Completes additional duties, as assigned.

MINIMUM EDUCATION AND REQUIREMENTS:

• A High School diploma (or equivalent)
• Customer service experience preferred.  EMT training, Medical Assistant, and/or previous admissions experience preferred but not required.
• Current Driver’s License and clean driving record required.
• Ability to work evenings and weekends
• Proficient with MS Office applications including Word, Excel, PowerPoint and Outlook.

REQUIRED LICENSES OR CERTIFICATIONS

• N/A

PHYSICAL DEMANDS/ WORK ENVIRONMENT REQUIREMENTS

TYPICAL WORKING CONDITIONS:

Work is typically performed in various locales, including Company facilities and airports. Employee frequently interacts directly with clients and staff. Position requires frequent driving in Company vehicle and transporting new/existing clients in Company vehicles. Employee may be required to travel between facilities. Must have the ability to work the hours and days required to complete the essential functions of the position.