Case Manager

Position Summary: Delivers non-clinical support within the facility and ensures an exceptional patient care experience by achieving a variety of complex administrative tasks to support patient care delivery. This title will hold superior communication and management skills along with coordination of referrals and resources. Includes operation such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and
written inquiries from internal and external sources and implement patient’s care needs. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests. 
Responsibilities:
1. Good Communication skills, both spoken and written
2. Effective leadership and management
3. Planning and research, effective interpersonal skills. Balance of self-management and teamwork.
4. Facilitate medical and treatment referrals, and ongoing legal proceedings
5. Works with agencies and service providers to facilitate case coordination’s and information sharing and have patients sign release forms.
6. Complete/gather patient’s documents such as FMLA and STD.
7. Present admission letters, court postponement letters, and program completion letters
8. Evaluate patient satisfaction and quality of care provided.
9. Assess patient’s progress throughout their stay.
10. Participate in the development and implementation of patient care policies and protocols.
11. Promote effective utilization of clinical resources.
12. Coordinate with other health care professionals regarding the patient’s treatment.
13. Help the patient enhance natural support and resources. Patient Engagement
     1. Ask about their flight/ride over?
     2. Ask if they are hungry or thirsty?
     3. Sign Consent to treat as soon as they enter house. 
Phoenix Employee Solutions Orientation
     1. Tour
     2. Patient Rights
     3. Grievance
     4. Schedule
     5. Policy and Procedures/phone calls
     6. Meals/Snacks
     7. Groups
     8. Rules
     9. Wake up/Bedtime
    10. Medication times
    11. Discharge planning
    12. Evacuation/Fire drill process
    13. Personal/Valuable
    14. Cigarettes/Vapes – Smoking brakes and areas
Tour and Orientation
    1. Do you currently have any work related issues/disabilities?
    2. Are you qualified for FMLA or STD?
    3. Do you currently have law enforcement issues?
    4. As part of your discharge plan, are you planning on returning home?
    5. Explain staff roles.
   6. Do you have everything you need for clothing and toiletries?
   7. Are there any other issues Unity can help you with during your stay?
Create script for weekend family calls for rotating specialist. 

Typical Working Conditions:

Work is typically performed in an office environment. Employee frequently interacts directly or over the phone with patients and staff members during the workday. Employee may be required to travel between facilities. Must have the ability to work the hours and days required to complete the essential functions of the position.

Employer’s Rights: 

This job description does not list all the duties of the job. Incumbents may be asked by their supervisor to perform other duties. Incumbents will be evaluated in part based upon their performance of the tasks listed in this job description.

The Company has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the Company may terminate employment at any time, with or without cause, with or without notice (subject to applicable laws).