Sales and Catering Manager

Responsibilities will include but not be limited to:

• Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
• Schedule property tours for prospective clients and handle walk-in event inquiries
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Develop and distribute catering/banquet sales flyers and implement email marketing efforts to prospective clients.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase our market share.
• Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects.
• Create event proposals and contracts using SalesPro software. Work closely with client to obtain/update all even details and ensure a successful event.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Create event proposals and contracts, using SalesPro software. Work closely with client to obtain/update all event details, to ensure a successful event 
• Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the OnQ system correctly.
• Greet clients prior to their event to make sure that they have everything they need for a successful event.   
• Prepare a detailed invoice for client, following each event
• Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send “thank you" email/note following each event. 
• Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings 
• Order & maintain inventory of banquet linens
• Prepare BEO’s for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events
• Prepare weekly group resume for department heads. Effectively communicate group needs with guest service staff and housekeeping staff

Basic Qualifications 

• Four-year college degree or equivalent education/experience
• One to two full years of employment in a related position with this company or other organization(s)

Preferred Qualifications

• Maintain a warm and friendly demeanor at all times. 
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.