What are the responsibilities and job description for the Fraud Detection Specialist position at Phaxis?
Day to Day
In this role, you will be responsible for reviewing alerts and transactions flagged as potentially fraudulent or out of pattern. Your tasks will include:
- Reviewing fraud alerts and internal notifications to identify suspicious activity.
- Initiating dispute claims and conducting outbound and inbound calls for transaction verification.
- Following established procedures to mitigate risk and protect against financial loss.
- Opening cases on suspicious activities and escalating issues when necessary.
- Detecting various fraud schemes and performing additional duties as assigned.
- Completing assigned duties efficiently and within daily deadlines to meet KPIs and SLAs.
- Maintaining a minimal error rate in a high-volume, high-risk environment.
- Consulting with senior peers on complex issues to enhance learning and decision-making.
The ideal candidate should possess the following skills:
- At least 1 year of experience in general office, banking, or accounting roles.
- Advanced computer skills, particularly in MS Word, Outlook, and Excel.
- Experience in banking operations or contact center environments is preferred.
- Experience in fraud investigations or related exposure is advantageous.
- Ability to work well both independently and as part of a team.
- Strong communication skills for handling complex or sensitive information.
- Resilience and adaptability in a fast-paced, metrics-driven environment.
Salary : $32