KYC Compliance Technology & Controls Lead

We're partnered with a global financial institution undergoing major modernization across its compliance and client onboarding functions. The firm is investing heavily in technology, data quality, operational controls, and automation to support a more scalable, efficient onboarding program across multiple business lines.

The Compliance Technology & Controls Lead will sit between Compliance, Operations, and Technology to improve how the firm manages KYC, onboarding documentation, and key workflow systems. This role focuses on control design, data integrity, business requirements, and process optimization. It is ideal for someone who understands onboarding/KYC operations and enjoys partnering with tech teams to enhance systems.

• Act as the primary liaison between Compliance, KYC Operations, and Technology for onboarding system enhancements.

• Lead the design and refinement of workflow controls, data validation rules, and system configurations.

• Develop and document business requirements for onboarding tools and case management systems.

• Participate in system testing (UAT), troubleshoot issues, and support rollout of new features or enhancements.

• Identify operational or data-quality gaps and recommend process or system improvements.

• Support governance activities including audit requests, QA/monitoring, and regulatory-driven remediation work.

• Maintain policies, procedures, and documentation related to onboarding systems and controls.

• Provide subject-matter expertise to onboarding teams on data requirements, system behavior, and control expectations.

• Background in Client Onboarding, KYC/KYB, AML, or Financial Crimes within banking, broker-dealer, or fintech environments.

• Working knowledge of onboarding platforms, workflow/case management tools, or KYC system architecture.

• Ability to translate compliance or operational needs into clear technical requirements.

• Experience participating in system upgrades, data remediation efforts, workflow redesign, or tech-driven process improvements.

• Strong project-management skills with ability to coordinate across multiple teams.

• Excellent communication skills and comfort dealing with both business and technology stakeholders.

• Experience with workflow technologies such as Salesforce, Appian, Pega, Fenergo, Actimize, or similar tools.

• Familiarity with APIs, data mapping, system testing (UAT), or business requirements documentation.

• Exposure to regulatory requirements related to CIP, CDD/EDD, KYC onboarding controls, or independent testing.