What are the responsibilities and job description for the Customer Service Representative position at Phare Consulting Group?
About the Role
Client staff write to us all through a project: where to upload the sales data, when the next interview is, why an invoice shows a new line. Each question deserves a quick and correct answer, and the Customer Service Representative is the person who gives it. Full-time, from home anywhere in the United States, working online with our project teams and finance lead.
Day to Day
Essentials
On the benefits side: 401(k), and Phare matches part of what you put in; vacation, sick days and U.S. public holidays; yearly budget for courses, certifications and books; work computer and home desk setup on us; and medical, dental and vision for you and your family.
Phare Consulting Group is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
Client staff write to us all through a project: where to upload the sales data, when the next interview is, why an invoice shows a new line. Each question deserves a quick and correct answer, and the Customer Service Representative is the person who gives it. Full-time, from home anywhere in the United States, working online with our project teams and finance lead.
Day to Day
• Answer client emails, calls and chat messages, most within a few hours;
• Log each request and stay with it until it is closed;
• Send survey links, data request lists and reminders for the project teams;
• Settle simple invoice and access questions yourself and pass on the rest;
• Keep client contacts current in our CRM;
• Turn the questions that keep coming back into a short FAQ for each project.
Essentials
- Experience in customer service, a call center or front desk work (internships count too)
- Answering customer emails and phone calls as part of the job
- Microsoft 365 or Google Workspace
- Zendesk, Freshdesk, HubSpot or another help desk tool (bonus)
- Business clients rather than consumers (bonus)
On the benefits side: 401(k), and Phare matches part of what you put in; vacation, sick days and U.S. public holidays; yearly budget for courses, certifications and books; work computer and home desk setup on us; and medical, dental and vision for you and your family.
Phare Consulting Group is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.