What are the responsibilities and job description for the Program Manager, Enterprise Technology position at PGA of America?
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.
The Program Manager, Enterprise Technology, will support strategic business transformations and deliver impactful technology solutions. This role is responsible for overseeing a portfolio of interconnected projects, particularly those centralized around Workday ERP and custom-built solutions that leverage AI. The Program Manager will act as the key integrator, balancing high-level program strategy with day-to-day tactical execution to ensure projects are delivered on time, within budget, and with a strong sense of ownership. This role is a trusted partner to the Sr. Director of Enterprise Technology, helping to bring our technology vision to life.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Lead and manage the full lifecycle of technology programs, from ideation and planning through execution and completion.
Discover business transformation opportunities and initiate organizational listening campaigns.
Manage a complex project portfolio, coordinating system integrators for Workday rollouts and collaborating on AI-driven solutions.
Develop and sustain project management processes (e.g., Asana) for consistent and efficient program delivery.
Lead tactical execution by managing timelines, budgets, resources, and ensuring accountability.
Enhance communication and collaboration among HR, Finance, and technology stakeholders.
Manage service providers' performance and budgets.
Provide regular, transparent updates on program status, risks, and performance to senior leadership.
Deliver regular, clear program updates and risk reports to senior leadership.
Proactively identify and mitigate risks and dependencies across all projects within the program.
Author and oversee change management strategies that support projects.
Foster deep relationships within the organization and gain a functional understanding how the organization operates to support programs better and develop cross-functional project partnerships.
Inclusion
Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
Shared Values
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
Supervision
No supervisory responsibilities.
Financial Responsibility
Assist with the development of the annual budget for the Technology department.
Education And Experience
Bachelor’s Degree or an equivalent combination of education, training, and experience.
Five years of experience in technology project, program or product management.
Two years of experience as a Program Manager or equivalent.
Skills, Knowledge And Abilities
Must have knowledge of Agile, SAFE Agile or equivalent. Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs. Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders. Project experience with larger ERP, HCM, CRM or product development of full-stack B2B applications. Experience with project/program management tools like Asana (preferred) or Jira, Monday.com or similar.
Ability to travel up to 5%.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
The Program Manager, Enterprise Technology, will support strategic business transformations and deliver impactful technology solutions. This role is responsible for overseeing a portfolio of interconnected projects, particularly those centralized around Workday ERP and custom-built solutions that leverage AI. The Program Manager will act as the key integrator, balancing high-level program strategy with day-to-day tactical execution to ensure projects are delivered on time, within budget, and with a strong sense of ownership. This role is a trusted partner to the Sr. Director of Enterprise Technology, helping to bring our technology vision to life.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Lead and manage the full lifecycle of technology programs, from ideation and planning through execution and completion.
Discover business transformation opportunities and initiate organizational listening campaigns.
Manage a complex project portfolio, coordinating system integrators for Workday rollouts and collaborating on AI-driven solutions.
Develop and sustain project management processes (e.g., Asana) for consistent and efficient program delivery.
Lead tactical execution by managing timelines, budgets, resources, and ensuring accountability.
Enhance communication and collaboration among HR, Finance, and technology stakeholders.
Manage service providers' performance and budgets.
Provide regular, transparent updates on program status, risks, and performance to senior leadership.
Deliver regular, clear program updates and risk reports to senior leadership.
Proactively identify and mitigate risks and dependencies across all projects within the program.
Author and oversee change management strategies that support projects.
Foster deep relationships within the organization and gain a functional understanding how the organization operates to support programs better and develop cross-functional project partnerships.
Inclusion
Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
Shared Values
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
Supervision
No supervisory responsibilities.
Financial Responsibility
Assist with the development of the annual budget for the Technology department.
Education And Experience
Bachelor’s Degree or an equivalent combination of education, training, and experience.
Five years of experience in technology project, program or product management.
Two years of experience as a Program Manager or equivalent.
Skills, Knowledge And Abilities
Must have knowledge of Agile, SAFE Agile or equivalent. Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs. Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders. Project experience with larger ERP, HCM, CRM or product development of full-stack B2B applications. Experience with project/program management tools like Asana (preferred) or Jira, Monday.com or similar.
Ability to travel up to 5%.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
