What are the responsibilities and job description for the People Success Partner position at PGA of America?
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.
The People Success Partner will play a vital role in supporting assigned departments in all aspects of People Operations, with a focus on Talent Acquisition and Employee Relations. This includes overseeing onboarding and offboarding processes, conducting new hire check-ins, and addressing employee relations issues such as Performance Improvement Plans, warnings, and investigations. The role also involves managing Workday updates and administration, addressing absence issues, and generating system reports. In close collaboration with the Compensation, Performance, Benefits, and Learning & Development teams, the People Success Partner ensures departmental needs are efficiently met, securing all necessary approvals and fostering a smooth and supportive People Operations experience for all employees.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Recruitment And Selection
Develop and implement recruitment strategies, manage the full recruitment cycle (job postings, screening, interview coordination, and selection), and collaborate with hiring leaders to understand staffing needs.
Onboarding And Exits
Collaborate with the People & L&D Coordinator to oversee the onboarding process for new hires, ensuring a smooth transition and positive experience. Coordinate the exit interview and offboarding process for employees who are leaving the organization.
Employee Relations
Provide guidance and support to employees and managers on various ER matters, including performance issues, disciplinary actions, and conflict resolution.
HR Administration
Maintain employee records, manage Workday, and ensure compliance with relevant laws and regulations. Prepare reports to assist the People Team.
Policy Development And Implementation
Contribute to the development and implementation of HR policies and procedures.
Compensation, Benefits And Performance
Work closely with the comp, benefits and performance team on position changes, promotions, department reorgs etc.
Learning & Development
Work closely with the L&D Director to identify training needs to enhance employee skills and knowledge.
Inclusion
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
Shared Values
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.
Supervision
No supervisory responsibilities.
Financial Responsibility
Responsible for assisting as needed with the budget and for monitoring results.
Education And Experience
Bachelor's Degree in Human Resources, Business Administration or related field, or an equivalent combination of education, training, and experience.
Three years’ experience as a Human Resources Generalist, including recruiting and employee relations.
Strong Workday experience, including proficiency in managing position changes, organizational changes, and creating reports strongly desired.
SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), or equivalent credentials preferred.
Skills, Knowledge And Abilities
Must have knowledge of Human Resources concepts, practices and principles. Strong HR Generalist knowledge, including recruitment and employee relations best practices and policies. In-depth understanding of HR legal requirements and regulatory compliance. Excellent verbal and written communication and interpersonal skills, with the ability to explain complex concepts to all levels of employees. Skills in developing successful working relationships with leaders, peers, and subordinates within and outside the department. Ability to maintain confidentiality of sensitive information with the highest level of integrity. Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs. Proven proficiency in the use of Workday HCM (strongly preferred). Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Ability to travel up to 5%.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
The People Success Partner will play a vital role in supporting assigned departments in all aspects of People Operations, with a focus on Talent Acquisition and Employee Relations. This includes overseeing onboarding and offboarding processes, conducting new hire check-ins, and addressing employee relations issues such as Performance Improvement Plans, warnings, and investigations. The role also involves managing Workday updates and administration, addressing absence issues, and generating system reports. In close collaboration with the Compensation, Performance, Benefits, and Learning & Development teams, the People Success Partner ensures departmental needs are efficiently met, securing all necessary approvals and fostering a smooth and supportive People Operations experience for all employees.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Recruitment And Selection
Develop and implement recruitment strategies, manage the full recruitment cycle (job postings, screening, interview coordination, and selection), and collaborate with hiring leaders to understand staffing needs.
Onboarding And Exits
Collaborate with the People & L&D Coordinator to oversee the onboarding process for new hires, ensuring a smooth transition and positive experience. Coordinate the exit interview and offboarding process for employees who are leaving the organization.
Employee Relations
Provide guidance and support to employees and managers on various ER matters, including performance issues, disciplinary actions, and conflict resolution.
HR Administration
Maintain employee records, manage Workday, and ensure compliance with relevant laws and regulations. Prepare reports to assist the People Team.
Policy Development And Implementation
Contribute to the development and implementation of HR policies and procedures.
Compensation, Benefits And Performance
Work closely with the comp, benefits and performance team on position changes, promotions, department reorgs etc.
Learning & Development
Work closely with the L&D Director to identify training needs to enhance employee skills and knowledge.
Inclusion
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
Shared Values
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.
Supervision
No supervisory responsibilities.
Financial Responsibility
Responsible for assisting as needed with the budget and for monitoring results.
Education And Experience
Bachelor's Degree in Human Resources, Business Administration or related field, or an equivalent combination of education, training, and experience.
Three years’ experience as a Human Resources Generalist, including recruiting and employee relations.
Strong Workday experience, including proficiency in managing position changes, organizational changes, and creating reports strongly desired.
SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), or equivalent credentials preferred.
Skills, Knowledge And Abilities
Must have knowledge of Human Resources concepts, practices and principles. Strong HR Generalist knowledge, including recruitment and employee relations best practices and policies. In-depth understanding of HR legal requirements and regulatory compliance. Excellent verbal and written communication and interpersonal skills, with the ability to explain complex concepts to all levels of employees. Skills in developing successful working relationships with leaders, peers, and subordinates within and outside the department. Ability to maintain confidentiality of sensitive information with the highest level of integrity. Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs. Proven proficiency in the use of Workday HCM (strongly preferred). Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Ability to travel up to 5%.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
