Data Entry Analyst-Workforce Management (WFM)

Job Responsibilities – Data Entry Clerk

The Data Entry Clerk will support daily Workforce Management (WFM) operations by maintaining accurate agent schedules, workforce data, and operational records. Responsibilities include:

• Utilize SharePoint to receive, process, manage, and track incoming requests through completion.
• Communicate with internal stakeholders and Contact Center teams via Microsoft Outlook to address requests and provide updates.
• Use Microsoft Excel to maintain spreadsheets, update work files, organize data, and perform basic data analysis.
• Access and maintain agent information within a Workforce Management platform, such as NICE IEX.
• Update agent schedules, phone skills, and other workforce-related data to ensure accuracy and integrity.
• Review and process requests according to established procedures, guidelines, and service expectations.
• Manage multiple tasks independently while maintaining a high level of accuracy and attention to detail.
• Support Contact Center staffing efficiency by ensuring workforce scheduling data and records remain current and reliable.

Who We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.