House Support Manager

Job Title:                                 House Support Manager

Location:                                 Jacksonville, Oregon

Compensation:                       $23-$25 per hour

Duration:                                Seasonal, 20 shows plus emergency coverage (estimated total of 25)

FSLA Status:                            Hourly, Non-Exempt

Reports to:                              House Manager & Director of Strategy & Operations

POSITION SUMMARY

The House Support Manager supports the overall operation of Britt’s front-of-house activities and provides cross-functional leadership across audience services, volunteer coordination, and concessions operations. This role works closely with the House Manager, Assistant House Manager, Hospitality & Retail Manager, Volunteer Coordinator, and Director of Patron Experience to ensure a safe, welcoming, and well-organized patron experience for all performances.

The House Support Manager assists with front-of-house planning, supports operational logistics during performances, and provides management coverage when other front-of-house leadership staff are unavailable. During high-attendance events and sold-out performances, this role provides additional operational support to ensure smooth venue operations. This position helps ensure operational continuity across front-of-house functions.

DUTIES AND RESPONSIBILITIES 

Front of House Support

·       Support the House Manager in overseeing front-of-house operations before, during, and after performances.

·       Monitor guest flow and venue activity during events to ensure a safe, organized, and welcoming environment.

·       Assist with troubleshooting operational issues during performances.

·       Enforce venue policies and house rules for patrons, staff, and volunteers.

·       Assist with incident documentation and performance reporting as needed.

Event Operations Support

·       Provide additional operational leadership during high-attendance events and sold-out performances.

·       Coordinate with production, concessions, security, and operations teams to address real-time issues during events.

·       Support the setup and readiness of front-of-house facilities prior to performances.

·       Help monitor concession areas to improve patron flow and guest experience.

·       Work closely with the Volunteer Coordinator to provide on-site leadership support for volunteer teams including ushers, ticket takers, and sales volunteers.

·       Assist with volunteer orientation, training, and communication as needed.

·       Help ensure volunteers are informed, supported, and operating effectively during events.

Operational Coverage

·       Serve as operational backup for the House Manager, Assistant House Manager, or Hospitality & Retail Manager when necessary.

·       Assume front-of-house leadership responsibilities when assigned.

·       Assist with nightly closing procedures and operational wrap-up following events.

QUALIFICATIONS

·       2 years’ experience with event operations, hospitality, venue management, or related fields.

·       Experience working with volunteers or large event teams strongly preferred.

·       Strong organizational and problem-solving skills with the ability to manage multiple tasks simultaneously.

·      Excellent communication and interpersonal skills and ability to remain calm and effective in fast-paced environments and emergency situations.

·       Must be available for Britt Live and BFO events held between May 15- Sept 30.

COMPENSATION

This is a seasonal hourly position starting May 1 and ending at the conclusion of the Britt season. Hours fluctuate based on scheduled performances and generally include very long show days with overtime hours and minimal hours on days without a show. This position requires working many nights and weekends during the summer season.

WORK SCHEDULE, ENVIRONMENT & PHYSICAL REQUIREMENTS

As an events-driven organization, Britt’s work schedule varies depending upon the activities of the season and the day. The average day of show shift is approx. 3pm-11pm, plus additional hours on non-show days to coordinate with vendors and volunteers.

This position is primarily located at the Britt hill park in Jacksonville, Oregon, with meetings taking place at the main Britt administrative office located at 216 West Main Street in Medford.

This position requires frequent computer use and the ability to sit or stand for extended periods of time. While at the Britt hill park, this position requires the ability to carry items of up to 30 pounds, to sit or stand outdoors for long periods of time, and to travel up and down steep hills.

TO APPLY

Please submit a statement of interest and a resume to jobs@brittfest.org. Please use the subject line “House Support Manager application – YOURLASTNAME. Applications will be reviewed beginning April 6, 2026.

Britt is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, military and veteran status, and any other characteristic protected by applicable law. Britt believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All are encouraged to apply.

 ABOUT BRITT

Britt is a mission-driven, community-based nonprofit organization founded in 1963 in Jacksonville, Oregon. Each summer, we bring world-class music, comedy, and education programming to Southern Oregon, hosting approximately 30 popular music and comedy shows, 7 Britt Festival Orchestra performances, and dozens of admission-free arts education events. Our programs and outdoor venue draw around 100,000 people annually, creating moments of connection, discovery, and joy for audiences of all ages.

More than a stage, Britt is the heart of our community. From stargazing on a blanket to dancing with 2,000 friends you just met, our intimate hillside amphitheater invites everyone to experience something extraordinary.

Our team—professionals, volunteers, artists, educators, and arts lovers—create meaningful encounters with music, nature, and each other. Working at Britt means being part of something bigger. We are a team that creates joy, connection, and unforgettable experiences through the arts. Whether you're welcoming artists, supporting education programs, or helping guests find their favorite spot on the Hill, your work contributes to a place the community loves. At Britt, we don’t just host performances; we make magic happen, together.  

And we’re just getting started. With a new indoor space planned to open in 2028, Britt will soon offer year-round programming that expands our impact beyond the summer season.

Whether on stage, in the classroom, or along the garden paths, Britt is where creativity and community meet. Join us and help shape the next chapter of this Southern Oregon treasure. Learn more at britt.org.