Hospitality & Retail Manager

Job Title:                                Hospitality & Retail Manager

Location:                                Jacksonville, Oregon

Duration:                                Seasonal

Compensation:                      $23-$25 per hour

FSLA Status:                            Hourly, Non-Exempt

Reports to:                              Director of Strategy & Operations

Supervises:                              Seasonal Volunteers

POSITION SUMMARY

The Hospitality & Retail Manager is directly responsible for the end-to-end management of all food, beverage, and retail services at Britt. This role ensures a high-quality patron experience by coordinating a diverse mix of external vendors, volunteer-led sales, and merchandise operations. The ideal candidate is a highly organized leader with a strong grasp of event logistics and financial reconciliation.

DUTIES AND RESPONSIBILITIES 

Food & Beverage Vendor Management

·       Act as the primary point of contact for all food and beverage vendors.

·       Manage the scheduling and onsite logistics for vendors for the full performance season.

·       Ensure all vendors comply with health, safety, and insurance requirements.

·       Set up atVenu POS system for each event for all vendors.

Retail Operations Management

·       Oversee the logistics and sales for both Britt-branded and Artist tour merchandise.

·       Coordinate the plan for selling artist merchandise with the artists’ representatives.

·       Facilitate all merchandise tracking, inventory management, and financial settlements for all concessions

·       Coordinate the setup, display, and breakdown of all retail stations.

·       Partner with the volunteer coordinator to staff sales positions for all concessions sales including raffle tickets, ice cream, the gift booth, cookies and artist merchandise.

·       Set up atVenu POS system for each event for all concession stands.

·       Train volunteers on point-of-sale (POS) systems (atVenu) and customer service standards.

·       Troubleshoot any POS issues.

·       Reconcile and settle all concession stands and artist merchandise sales via atVenu POS systems.

·       Work closely with leadership to track the concessions budget and provide on-the-ground insights to ensure all site services are adequately funded and efficient.

Site Logistics

·       In collaboration with Britt’s facilities department, coordinate necessary site infrastructure for vendors, including power needs and sanitation services.

·       Oversee the physical layout of the concessions area to optimize patron flow and reduce wait times.

QUALIFICATIONS

·       2 years’ experience with event management, hospitality, and/or retail oversight.

·       Past experience with various POS Systems. Proficiency in atVenu is highly preferred.

·       Strong ability to handle cash reconciliation and interpret sales reports.

·       Excellent communication and interpersonal skills to manage relationships ranging from local vendors to touring artist representatives.

·       Must be available for all Britt Live and BFO events held between May 15- Sept 30.

COMPENSATION

This is a seasonal hourly position starting May 1 and ending at the conclusion of the Britt season. Hours fluctuate based on scheduled performances and generally include very long show days with overtime hours and minimal hours on days without a show. This position requires working many nights and weekends during the summer season.

WORK SCHEDULE, ENVIRONMENT & PHYSICAL REQUIREMENTS

As an events-driven organization, Britt’s work schedule varies depending upon the activities of the season and the day. The average day of show shift is approx 3pm-11pm, plus additional hours on non show days to coordinate with vendors and volunteers.

This position is primarily located at the Britt hill park in Jacksonville, Oregon, with meetings taking place at the main Britt administrative office located at 216 West Main Street in Medford.

This position requires frequent computer use and the ability to sit or stand for extended periods of time. While at the Britt hill park, this position requires the ability to carry items of up to 30 pounds, to sit or stand outdoors for long periods of time, and to travel up and down steep hills.

TO APPLY

Please submit a statement of interest and a resume to jobs@brittfest.org. Please use the subject line “Hospitality & Retail Manager application – YOURLASTNAME. Applications will be reviewed beginning April 6, 2026.

Britt is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, military and veteran status, and any other characteristic protected by applicable law. Britt believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All are encouraged to apply.

ABOUT BRITT

Britt is a mission-driven, community-based nonprofit organization founded in 1963 in Jacksonville, Oregon. Each summer, we bring world-class music, comedy, and education programming to Southern Oregon, hosting approximately 30 popular music and comedy shows, 7 Britt Festival Orchestra performances, and dozens of admission-free arts education events. Our programs and outdoor venue draw around 100,000 people annually, creating moments of connection, discovery, and joy for audiences of all ages.

More than a stage, Britt is the heart of our community. From stargazing on a blanket to dancing with 2,000 friends you just met, our intimate hillside amphitheater invites everyone to experience something extraordinary.

Our team—professionals, volunteers, artists, educators, and arts lovers—create meaningful encounters with music, nature, and each other. Working at Britt means being part of something bigger. We are a team that creates joy, connection, and unforgettable experiences through the arts. Whether you're welcoming artists, supporting education programs, or helping guests find their favorite spot on the Hill, your work contributes to a place the community loves. At Britt, we don’t just host performances; we make magic happen, together.  

And we’re just getting started. With a new indoor space planned to open in 2028, Britt will soon offer year-round programming that expands our impact beyond the summer season.

Whether on stage, in the classroom, or along the garden paths, Britt is where creativity and community meet. Join us and help shape the next chapter of this Southern Oregon treasure. Learn more at britt.org.