Warranty Administrator

We are looking for an experienced Warranty Administrator to join our Service team. The right candidate should be self-driven, detail oriented and a team player. Prior Automotive or RV dealership experience is a plus!

Responsibilities

• Communicates with manufacturers regarding warranty approvals, payment and shortages
• Ships defective parts back to the manufacturer
• Processes all warranty requests in compliance with both company standards and legal requirements
• Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders
• Interprets and translates technician’s comments into damage codes/operation codes
• Ensures all correct parts have been charged and if necessary re-priced
• Locates damage codes for warranty repairs
• Identifies the appropriates technicians for the hours earned on the operations they performed according to manufacturer policies and procedures
• Transmits claims and posts payments from the manufacturers
• Accurately codes warranty claims and entering into the dealerships automated system
• Corrects data entry or claim errors
• Administers warranty parts identification and disposal
• Researches all factory recalls and announcements
• Reconciles all warranty receivables and works with the accounting department to obtain payments
• Handles rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
• Maintains all service and customer records as required by the warrantor
• Assists the Service Department with other tasks as needed
  
  

Requirements

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Proficient with Microsoft Office Suite
• Willingness to learn.
• A desire to work in a commission, performance based environment.
• Ability to multi-task and follow tasks as assigned.
• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
  
  

Benefits

• Health Benefits
• Vision & Dental Insurance
• 401K Retirement Plan with Company Match
• Paid Holidays
• Personal Time Off Accrual
• Paid Uniform Service
• Advancement Opportunities
• On-the-Job Training
  
  

Full-Time, onsite at the dealership

Compensation: $55k-$65K

This includes an hourly wage and a monthly commission

Overtime is available for this position

Candidates must pass a background check

About Our Company: Pete’s RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, and Virginia. We are a growing company that values it's employees and their contributions in making us successful in today's ultra-competitive marketplace.