What are the responsibilities and job description for the Warranty Manager position at Dek's Decks?
What You'll Do
- Intake, triage, and schedule all warranty and service requests
- Inspect on site, determine root cause, and document findings with photos
- Coordinate repair crews and manufacturer material claims
- Track warranty trends and feed fixes back into our build standards
- Close every ticket with a satisfied homeowner and a review request
- 3 years in construction service, warranty, or punch-list management
- Able to diagnose deck framing, fastener, decking, and railing issues
- Excellent documentation habits and follow-through
- Diplomatic under pressure with upset homeowners
- Valid driver's license and clean record
- Competitive salary, vehicle allowance, and paid time off
- Budget and authority to make things right
- Direct line to ownership on quality decisions
- A short warranty list, because we build it right the first time