Vice President, Account Management

Company Leadership 

• Serve as a member of the agency leadership team, contributing to company strategy, growth, succession planning, risk management, and operational decision-making.
• Partner with the President and cross-functional leaders to align priorities, resources, and departmental plans with broader organizational goals.
• Lead and support company-wide initiatives and organizational change, ensuring effective communication, alignment, adoption, and continuous improvement.
• Model company values and foster a culture of accountability, collaboration, engagement, and high performance.

Department Leadership

• Set the strategic direction and priorities for the Account Management department, with accountability for its overall performance, growth, profitability, and long-term success.
• Establish and monitor department goals and performance measures, including client retention, revenue, margin, utilization, employee engagement, and retention.
• Oversee portfolio health, client satisfaction, and account performance, ensuring risks are addressed and teams consistently deliver high-quality work that meets client objectives and agency standards.
• Provide executive-level oversight and strategic guidance across key accounts, brands, and high-impact client engagements.
• Anticipate staffing, capacity, capability, and workload needs, aligning recruitment, resourcing, and skills development with current and future business demands.
• Develop Account Management leaders through priority-setting, delegation, validation, coaching, performance management, and succession planning.
• Establish department-wide processes, tools, and ways of working that improve service quality, operational efficiency, consistency, and scalability.
• Foster strong executive client relationships and effective collaboration across departments in support of client and business objectives.

Financial Leadership

• Partner with Finance, Operations, and President to develop department budgets, revenue forecasts, staffing plans, and long-range financial strategies.
• Oversee department and portfolio financial performance, including revenue, profitability, utilization, expenses, forecasting, and account health.
• Review and approve project estimates, Statements of Work, and significant scope changes to ensure appropriate resourcing, accurate forecasting, and financial viability.
• Use financial and operational data to inform resource allocation, staffing investments, risk mitigation, and performance improvement.
• Build financial acumen and accountability among Account Management leaders, ensuring they understand the broader business implications of their decisions.

Business Development

• Protect and grow existing business by ensuring delivery excellence, strong client relationships, and continued alignment with evolving client needs.
• Drive organic growth across the client portfolio by guiding teams in identifying opportunities, developing strategic recommendations, and expanding the value delivered to clients.
• Identify and pursue new business opportunities with pipeline assets or expanded service options.
• Support Business Development-led pursuits through opportunity assessment, pitch strategy, proposal development, capabilities presentations, prospective client meetings.
• Partner with agency and cross-functional leadership to shape growth priorities, service offerings, and solutions that respond to market and client needs.
• Travel up to 20% of the time to support client meetings, business development activities, strategic engagements, and key organizational initiatives, including an expectation to be onsite at the company office or client location approximately 3-4 days per month.