IT Helpdesk Technician

Location: Mobile, AL

Build Legacy. Lead with Integrity. Grow with Purpose.

We are currently seeking a highly skilled IT Helpdesk Technician with strong technical expertise and exceptional customer service skills to join our growing technology team. This is a unique opportunity for a detail-oriented, solutions-focused professional to provide critical technical support across our multi-state operations, ensuring seamless technology experiences for our team members while representing our commitment to excellence and innovation.

Persons Services is a dynamic and rapidly expanding construction firm, proudly operating across the United States and the Caribbean. Our award-winning team is consistently recognized for excellence, including ENR Top Contractor rankings, multiple consecutive years on the INC 5000 list, and numerous industry accolades.

At Persons Services, we believe in hiring "A Players" who lead with integrity and align with our Core Values. Our team thrives on collaboration, innovation, and the pursuit of excellence.

Key Responsibilities

• Provide advanced first-level technical support to end-users across multiple locations, resolving hardware and software issues with efficiency and professionalism
• Respond promptly to help desk tickets and inquiries via phone, email, Microsoft Teams, and in-person interactions, ensuring thorough understanding and resolution
• Install, configure, troubleshoot, and maintain computer systems, hardware peripherals, and software applications across the organization
• Collaborate effectively with IT team members to escalate complex technical issues and ensure timely problem resolution
• Maintain comprehensive documentation of support activities, issue resolutions, system configurations, and knowledge base articles
• Develop and deliver user training sessions and orientation programs on IT tools, applications, and best practices
• Manage workload strategically to meet service level agreements (SLAs) and minimize operational downtime
• Execute regular system updates, security patches, and preventive maintenance tasks to ensure optimal performance
• Stay current with emerging technologies and industry trends to provide proactive solutions and recommendations
• Coordinate with vendors to manage hardware and software repairs, replacements, and warranty issues
• Travel occasionally to Houston TX, Fort Lauderdale, FL and St. Croix, USVI to provide on-site support
• Champion our company's commitment to security, confidentiality, and core values in all technical interactions
  
  

Ideal Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or related field and 3 years of extensive experience in IT helpdesk or technical support roles
• Demonstrated expertise in troubleshooting Windows operating systems with strong problem-solving abilities
• Solid working knowledge of networking principles, protocols, and configurations
• Proficiency with Azure, Entra (Azure AD), SharePoint, and Microsoft Office 365 applications
• Experience with Ubiquiti network environments (strongly preferred)
• Relevant Microsoft certifications such as Azure Administrator Associate or Modern Desktop Administrator Associate (preferred)
• Exceptional communication and customer service skills with ability to explain technical concepts clearly to non-technical users
• Strong organizational abilities and proven multitasking skills in fast-paced environments
• Adaptability to evolving technologies with collaborative, team-oriented work style
• Unwavering commitment to maintaining confidentiality and security of sensitive information
• Physical ability to lift up to 50 pounds and work in various environmental conditions
• Someone who embodies our Core Values and represents our company with distinction
  
  

What We Offer

• Competitive compensation package based on experience and expertise
• Comprehensive benefits including health, dental, and vision insurance
• Company-paid life insurance policy and short-term disability coverage
• 401(k) with up to 4% company match
• Paid time off and holidays
• Professional development opportunities and technology training
• Exposure to cutting-edge technologies and enterprise systems
• Collaborative work environment with industry-leading professionals
• A culture that values character, purpose, and innovation
• A place on a team that's shaping the future of construction technology
  
  

Our Core Values

We show GRIT in our unwavering determination to get the job done with GRATITUDE driving us. We strive for PROFOUND AUTHENTICITY to uphold core values and foster meaningful connections. We practice TRANSPARENT COMMUNICATION as the foundation of our relationships. We stay EXCITED AND CURIOUS to seek better solutions. We work as ONE TEAM with our partners to execute, aiming to create RAVING FANS.

If you're a technically proficient, customer-focused IT professional ready to make your mark with a fast-growing industry leader - we want to hear from you.

Apply today and join a team where your technical expertise enables our success.