Director of Catering Operations - QSR Nyc

Manhattan, NYC | Full-Time | Base Salary: $105,000–$120,000

Apply directly or email your resume to:
hiring@personenyc.com

Are you an experienced hospitality leader with a passion for building high-performing teams and scaling successful catering operations?

We're partnering with a fast-growing, health-focused Quick Service Restaurant (QSR) brand based in Manhattan that currently operates multiple locations, with additional expansion already underway. This is an outstanding opportunity to join the executive leadership team and take ownership of one of the company's fastest-growing business channels: Catering, Breakfast, and Group Orders.

As Director of Catering Operations, you'll lead the strategy, execution, and continued growth of the company's catering division across multiple locations. Reporting to senior leadership, you'll oversee daily operations while developing the systems, processes, and organizational structure needed to support long-term expansion.

This is a highly visible headquarters leadership role offering significant career growth as the company expands from two to three locations and continues building a nationally recognized healthy food brand.

You'll be responsible for both the day-to-day execution and long-term strategic development of the catering operation, including:

• Leading multi-unit catering, breakfast, and group order operations
• Developing scalable systems, SOPs, and operational best practices
• Building, mentoring, and coaching Catering Managers and field leadership teams
• Driving operational excellence through performance metrics, accountability, and continuous improvement
• Partnering with Business Development to grow corporate catering accounts and key client relationships
• Ensuring exceptional food quality, presentation, accuracy, safety, and guest experience
• Collaborating with Operations, Culinary, and Executive Leadership on new initiatives, technology, menu development, and expansion strategies
• Managing high-volume catering production while maintaining profitability and operational consistency across all locations

The ideal candidate is a proven hospitality operator who enjoys building businesses, developing people, and creating systems that scale.

You should bring:

• 5 years of progressive leadership experience in catering, restaurant, hospitality, or multi-unit operations
• A strong background managing high-volume catering programs
• Experience leading teams across multiple locations
• Proven success developing operational systems and improving efficiency
• Strong financial and business acumen with the ability to analyze KPIs and operational performance
• Excellent leadership, communication, and organizational skills
• Experience working directly with corporate clients and supporting business development efforts
• Strong knowledge of food safety, allergen management, and quality standards
• NYC Food Handler Certification (required)
• ServSafe Certification (preferred)
• Flexibility to support early morning operations, field visits, and occasional evenings or weekends as business needs require

• Base Salary: $105,000–$120,000
• Monthly Healthcare Stipend
• Quarterly Performance Bonus (up to $8,000 annually, with additional upside for exceptional performance)
• 2 Weeks Paid Time Off
• Personalized professional development and growth plan
• Outstanding advancement opportunities as the company continues to expand
• Collaborative, mission-driven leadership team and company culture

If you're a hands-on operator who thrives in fast-paced environments, enjoys building teams, and wants to play a key role in scaling an exciting, healthy QSR concept, we'd love to hear from you.

Apply directly or email your resume to:
hiring@personenyc.com

https://www.personenyc.com/job-openings

Salary : $105,000 - $120,000