IT User Support Specialist

"Everything is Better in Person"

Summary Objective

Person County Government is seeking a motivated and service-oriented IT User Support Specialist to join our Information Technology team. This position plays a critical role in supporting County operations by providing dependable, technical assistance to employees across all departments.

The IT User Support Specialist serves as the frontline of the County’s tiered IT support structure, delivering timely and effective support for hardware, software, and related technology systems. This is an excellent entry-level opportunity for individuals looking to build a career in public-sector information technology, with opportunities for professional growth through mentorship, hands-on experience, and skill specialization.

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The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.

Must possess a valid driver’s license and have an acceptable driving record per County policy.

This is a non-exempt position working 37.5 hours weekly/1950 hours annually.

Why Join Person County Government?

• Meaningful work supporting essential public services

• Opportunities for career advancement and professional development

• Stable employment with a supportive team environment
• Exposure to a wide range of technologies and real-world IT challenges

Essential Functions

The essential functions listed below are those that represent the majority of time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Responds promptly to helpdesk requests, troubleshooting hardware and software issues via phone, remote access, or on-site support.
• Installs and updates operating systems and software applications.
• Documents and maintains records following departmental policies utilizing helpdesk system and other tools.
• Participates in on-call rotation to address critical technical issues outside regular business hours.
• Assists in maintaining network connectivity by running cables and supporting minor network upgrades as needed.
• Unpacks and configures computers and associated peripherals.
• Participates in setup and management of technology for scheduled Commissioner Meetings, including audiovisual equipment and streaming services.
• Performs related work as assigned.

Minimum Education and Experience Requirements

DESIRABLE EDUCATION AND EXPERIENCE:

• High school diploma or equivalent; an associate degree in Computer Science, Information Technology or related discipline is preferred.
• Previous experience in a helpdesk or IT support role is beneficial but not required.

Special Certifications and Licenses

• None.

Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:

• A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.
• A background check for all candidates. Some positions also require a credit check.
• Additional screening and testing required for some positions.
• Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.

Person County Government is an Equal Opportunity/E-Verify Employer