What are the responsibilities and job description for the IT Support Specialist position at Phyton Talent Advisors?
Job Summary
Seeking an experienced L2–L3 IT Support Specialist to provide advanced technical support for end-user systems, hardware, and network environments. This role is fully onsite and will serve as a key escalation point for complex technical issues, as well as support the deployment and maintenance of new equipment and infrastructure. The ideal candidate brings strong troubleshooting skills, hands-on experience with enterprise IT environments, and the ability to work independently in a fast-paced office setting.
Key Responsibilities
- Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, and mobile devices
- Troubleshoot and resolve complex hardware, software, and network issues escalated from L1 support
- Install, configure, and support new equipment, including workstations, network devices, and peripherals
- Support network connectivity issues (LAN/WAN, Wi-Fi, VPN) and assist with basic network troubleshooting
- Perform system upgrades, patching, and maintenance activities
- Document incidents, resolutions, and procedures within the ticketing system
- Collaborate with internal IT teams and vendors to resolve technical issues efficiently
- Ensure adherence to IT policies, security standards, and operational procedures
- Provide onsite support and white-glove service to end users as needed
Required Qualifications
- 5–10 years of experience providing L2–L3 IT support in an enterprise environment
- Strong hands-on experience with Windows OS, Microsoft 365, and standard enterprise hardware
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- Proven ability to troubleshoot complex technical issues independently
- Experience supporting new equipment rollouts and hardware refresh initiatives
- Excellent communication and customer service skills
Preferred Qualifications
- Experience with Active Directory, Azure AD, or similar directory services
- Familiarity with ticketing systems (ServiceNow, Jira, Remedy, or similar)
- Knowledge of endpoint management tools (Intune, SCCM, JAMF, etc.)
- Relevant certifications (CompTIA A , Network , Microsoft, or similar)
Key Competencies
- Advanced troubleshooting and problem-solving skills
- Strong attention to detail and documentation
- Ability to prioritize and manage multiple issues simultaneously
- Collaborative, service-oriented mindset
- Comfortable working fully onsite in an office environment
Salary : $35 - $45