Billing Coordinator – Accounts Receivable & Service Billing

Tusco is seeking an experienced Billing Coordinator to support our growing Service & Maintenance team at our Bessemer office location.

This position is heavily focused on customer billing, accounts receivable, collections, account reconciliation, and customer service. We are looking for someone who understands the details behind accurate billing—not simply generating invoices, but reviewing supporting documentation, matching invoices and payments, tracking job and service costs, identifying discrepancies, and following accounts through collection.

The ideal candidate has previous billing or accounts receivable experience in construction, field service, maintenance, or another service-based industry where billing is tied to individual jobs, work orders, purchase orders, labor, materials, or completed services.

Just as importantly, this person will communicate directly with customers regarding invoices and outstanding balances. We are looking for someone who can be persistent and effective with collections while remaining professional, helpful, and focused on maintaining strong customer relationships.

What You'll Do

• Manage customer billing for assigned Service & Maintenance accounts, ensuring invoices are accurate, complete, and submitted on time.
• Review work orders, purchase orders, pricing, labor, materials, vendor invoices, and other supporting documentation prior to billing.
• Match billing documentation and invoices to the appropriate customer, job, work order, or project.
• Review job and service-related costs to help ensure customers are billed accurately and all billable items are captured.
• Monitor accounts receivable aging and outstanding invoices, proactively following up on past-due balances.
• Communicate directly with customers regarding invoices, payment status, discrepancies, missing documentation, and outstanding balances.
• Research payment and billing discrepancies and work toward timely resolution.
• Apply and match customer payments to the appropriate invoices and accounts.
• Perform account reconciliations and research differences between invoices, payments, credits, and outstanding balances.
• Work closely with Service & Maintenance operations and other internal teams to obtain the information necessary for accurate and timely billing.
• Maintain detailed records of billing activity, customer communication, collection efforts, and account status.
• Assist with month-end billing, AR reporting, reconciliations, and other accounting activities.
• Identify billing or documentation issues that could delay invoicing or payment and proactively work with the appropriate team to resolve them.
• Provide responsive, professional service to customers while balancing the need for timely payment and collection.
• Assist with additional accounting and administrative responsibilities as needed.

What We're Looking For

• 3-5 years of billing, accounts receivable, collections, construction accounting, or similar experience.
• Previous experience in a construction, service, maintenance, field service, or project/job-based environment.
• Hands-on experience with customer invoicing, accounts receivable, collections, payment application, and account reconciliation.
• Experience working with job costing, work orders, purchase orders, vendor invoices, or job/service-based billing strongly preferred.
• Ability to review supporting documentation and identify discrepancies before or after invoicing.
• Strong understanding of the relationship between billing, costs, payments, credits, and outstanding AR.
• Proven ability to follow up on past-due accounts professionally and consistently.
• Strong customer service and relationship-building skills, particularly when handling billing questions or collection conversations.
• Excellent attention to detail and a high degree of accuracy.
• Strong organizational and time-management skills with the ability to manage multiple accounts and deadlines simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with accounting, ERP, construction accounting, or service-management software preferred.
• Ability to work independently while collaborating effectively with operations, accounting, and other internal teams.
• Sound judgment and discretion when handling confidential financial information.

You May Be a Great Fit If...

You've worked in an environment where billing isn't always as simple as sending a standard monthly invoice. You're accustomed to reviewing the details behind the bill, matching documentation to the correct job or service, reconciling accounts, researching discrepancies, and following up when payment hasn't been received.

You're comfortable picking up the phone and speaking with a customer about an invoice or past-due balance, but you also understand that how you communicate matters. You can be persistent about collecting what is owed while still providing excellent customer service and protecting the relationship.

If you have experience supporting billing and AR for a construction company, specialty contractor, field service organization, HVAC/mechanical company, electrical contractor, security or low-voltage company, facilities/maintenance provider, equipment service company, or another job-based service business, your experience may translate particularly well to this role.

Why Join Tusco?

When you join Tusco, you become part of a team that has been delivering specialized perimeter security solutions for more than 50 years. Our culture is built around four Core Values: Performance, Experience, Attitude, and Relationships.

Tusco offers a competitive benefits package that includes:

• Medical insurance with two PPO plan options and 100% preventive care
• Free employee-only medical coverage
• Dental and vision insurance
• 401(k) with company match
• Short- and long-term disability
• Employee Assistance Program (EAP)
• Paid time off with carryover and PTO buy-back opportunities
• Career development and training opportunities

About Tusco, Inc.

Established in 1974, Tusco, Inc. is one of the nation's leading perimeter security solutions contractors. We provide installation and service of crash-rated fencing and gates, wedge barriers, bollards, drop arms, structured cabling, video surveillance, access control systems, and other integrated security solutions.

Our projects span the United States and select international locations and serve customers including government agencies, military installations, data centers, universities, industrial facilities, sports venues, commercial properties, schools, and other high-security environments.

If you're dependable, mechanically inclined, and looking for a hands-on position where no two days are exactly the same, we'd like to hear from you.

Apply today to join the Tusco team.

Tusco, Inc. is an Equal Opportunity Employer, including disabled and veterans.

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25