What are the responsibilities and job description for the Administrative Assistant position at Performix?
Description:
· The
Order Processing Coordinator plays a crucial role in providing exceptional
customer service and ensuring smooth order processing and logistics
coordination for the Customer Service department.
· This
position is an integral part of our manufacturing plant and is on-site in
Foxboro, MA.
What
will you do?
· Efficiently
process, prepare, and release orders using order tracking and CRM systems.
· Conduct
thorough customer order inspections, making necessary revisions based on
customer requests (e.g., tags, quantities, shipping information).
· Collaborate
with internal departments to gather and provide updates on order status,
shipping dates, prices, critical orders, and scheduling freight forwarders.
· Confirm
orders, update shipping status, and promptly notify customers of any backorders
or delivery delays.
· Provide
initial support by researching and resolving order-related inquiries, ensuring
accurate and up-to-date information within systems.
· Generate
shipping and export documentation as required for shipments and orders.
· Ensures
invoices are processed accurately and distributed to customers on schedule
· Monitor
customer requests and inquiries using communication platforms.
· Generate
reports on customer orders and backlog.
· Collaborate
closely with manufacturing operations to ensure order dates are met
Education:
· High
School Diploma/GED required.
· Previous
experience working in Customer Service or Order Entry/Processing related roles.
· Excellent
verbal and written communication skills.
· Proficiency
in Microsoft Office, SAP, and using digital tools.
· Preferred
experience working in manufacturing operations.