National Clinical Director

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

Performance Home Medical operates 24 branches across Washington, Oregon, Idaho, and Texas. As we continue to grow nationwide, we are excited to announce an opportunity for a National Clinical Director to join our team. This hybrid role combines both on-site and remote responsibilities, offering a dynamic and collaborative work environment.

POSITION SUMMARY:

The National Clinical Director leads the clinical strategy and operations for a home respiratory company delivering CPAP/BiPAP, Oxygen therapy, Ventilators, and related devices to patients in their homes. This role provides national-level strategic direction and oversight—directly or indirectly—of all clinical staff (e.g., RRTs/CRTs, Respiratory Clinical Managers, clinical educators, and field clinicians), ensuring safe, evidence-based, compliant, and patient-centered care. The leader drives consistency in clinical protocols, outcomes, documentation, and collaboration with commercial and operational partners to achieve top-tier results in quality, safety, patient experience, and cost efficiency.

KEY RESPONSIBILITIES:

Strategic Leadership & Governance

• Set and maintain the national clinical vision, strategy, and standards for CPAP/BiPAP, Oxygen, Ventilator, and related home respiratory services.
• Develop, approve, and govern clinical Policies & Procedures, clinical pathways, and standard operating procedures (SOPs) across all sites/regions.
• Establish national clinical committees/workgroups (e.g., ventilator care standards, sleep therapy optimization) to align practice and share learnings.
• Lead clinical change management for new models of care, technology, documentation standards, and integration following acquisitions.

Clinical Quality, Safety & Compliance

• Ensure clinical practice adheres to applicable laws and regulations and internal policies (e.g., documentation standards, patient safety event reporting, durable medical equipment requirements, infection control, privacy/security expectations).
• Create/oversee national clinical audit programs (chart audits, device set-up accuracy, adherence monitoring, ventilator safety checks).
• Implement corrective action plans and continuous improvement initiatives to address audit findings, near-misses, and adverse events.
• Maintain readiness for payer, accreditation, and regulatory reviews; partner with Quality and Compliance to sustain “audit-ready” operations.

Outcomes, Analytics & Clinical Excellence

• Define national clinical KPIs and dashboards; monitor outcomes and trends at provider, branch, regional, and national levels.
• Drive measurable improvements in:

o CPAP adherence and therapy optimization

o Oxygen titration accuracy and requalification compliance

o Ventilator patient safety checks, alarm settings, and caregiver education

o Hospital readmission rates and patient-reported outcomes

o Documentation completeness and timeliness

• Leverage data to guide resource allocation, training priorities, product selection, and care pathways; lead root cause analyses for underperformance.

People Leadership & Organizational Development

• Directly/indirectly manage clinical leaders and staff nationwide; set performance expectations and hold teams accountable for clinical outcomes.
• Recruit, onboard, and retain high-performing clinicians; create career pathways, succession plans, and mentor emerging leaders.
• Lead workforce planning and staffing models to support growth, seasonality, and acuity changes; oversee competency validations and annual skills checks.

Education, Training & Clinical Enablement

• Build and deploy curricula for initial and ongoing clinical education (e.g., device set-up, troubleshooting, documentation excellence, patient coaching).
• Standardize patient education materials and teach-back protocols to strengthen comprehension and adherence in home settings.
• Advance clinical informatics literacy (EMR/EHR, device platforms, adherence portals) and data use in daily clinical decision-making.

Cross-Functional Collaboration

• Partner with Operations, Sales/Account Management, Supply Chain, and IT to align clinical programs with service delivery, access, and growth goals.
• Support commercial strategy with clinical expertise (e.g., payer, health system, and physician partnership models) while safeguarding clinical integrity.
• Participate in product evaluation and formulary decisions; align device selection with clinical outcomes, cost-effectiveness, and training feasibility.

Financial & Operational Stewardship

• Align clinical programs with budget targets; optimize clinical workflows, route efficiency, and visit models without compromising quality/safety.
• Evaluate ROI of training, technology, and program pilots, scale successful initiatives nationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Skills:

• Licensed Registered Respiratory Therapist (RRT) or Certified Respiratory Therapist (CRT) with NBRC credential (or Registered Nurse with significant respiratory/home care leadership experience).
• 7–10 years progressive leadership experience in home respiratory therapy or related clinical operations; national or multi-state scope preferred.
• Demonstrated success developing and implementing clinical Policies & Procedures and leading large, geographically dispersed teams.
• Proficiency with clinical documentation systems and device management/adherence platforms; comfort with data dashboards/analytics.
• Strong communication skills; ability to translate clinical reasoning for both clinical and non-clinical audiences (operations, sales, executive leadership).

• Prior experience overseeing CPAP/BiPAP, Oxygen, and Ventilator programs in home care (DME/HME) at regional/national scale.
• Knowledge of payer requirements and documentation standards for home respiratory therapies; experience with accreditation and audit readiness.
• Master’s degree in healthcare administration, Respiratory Care, Nursing, or related field.

Competencies

• Clinical Governance & Judgment: Sets clear standards; ensures safe, evidence-based practice.
• Data-Driven Decision-Making: Uses analytics to diagnose issues and guide action plans.
• Change Leadership: Leads system-wide adoption of new processes/technology; manages resistance effectively.
• Talent Management: Builds bench strength; coaches leaders; holds teams accountable.
• Cross-Functional Influence: Collaborates effectively with sales, operations, and quality; balances growth and clinical integrity.
• Communication: Clear, concise, and persuasive—written and verbal—with executive presence.

Key Performance Indicators (KPIs)

• Clinical Governance
• Clinical Quality & Safety: Audit pass rates, adverse event/near-miss trends, documentation completeness.
• Therapy Outcomes: CPAP adherence % (30/90-day), Oxygen requalification compliance, ventilator safety check completion.
• Patient Experience: Patient satisfaction/NPS; education completion and comprehension rates.
• Operational Efficiency: Visit timeliness, set-up accuracy, rework rates, clinician productivity vs. standards.
• People Metrics: Retention of clinical staff, internal promotion rates, completion of competency validations.
• Financial Alignment: Cost-per-visit, ROI of training/technology, support of revenue integrity through compliant documentation.

Physical & Work Requirements

• Ability to travel nationally (up to 40–60%) for site visits, training, audits, and integrations.
• Ability to review documentation, dashboards, and device data; conduct in-person and virtual trainings.
• May include occasional participation in patient-facing observations to validate training and clinical standards.

Additional Information

• This role may be asked to support due diligence and integration activities for acquisitions, ensuring clinical alignment and rapid standardization.
• The company is an Equal Opportunity Employer. Reasonable accommodations will be provided as required.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.