Support Specialist 1

Perfection Learning’s mission is to partner with educators on solutions that break down learning barriers and help all students realize their potential. With innovative digital and print curriculum in 6-12 language arts, Advanced Placement courses, and a wide range of other subjects and grade levels, we are experiencing rapid growth as schools transition to blended learning. As a family-owned business since 1926, we have built for the long term through a continual investment in our team where everyone takes the initiative, works together, thinks critically, continues to learn, and grows as an individual.

We are looking for a customer-focused, tech-savvy, and service-minded professional to join Perfection Learning as a Support Specialist 1. The purpose of this role is to onboard new customers to Perfection Learning’s digital platforms, configure and support LMS/SIS integrations, monitor and resolve support requests, and maintain accurate implementation and configuration records. The ideal candidate will own the customer experience from onboarding through ongoing usage, perform basic and intermediate-level technical troubleshooting; can determine the root cause of issues, and effectively translate customer needs into clear technical requirements and improvements to our support processes. This position is integrated with our customer support team and allows for growth to Support Specialist 2 as additional skills are developed.

Essential Duties And Responsibilities

• Develop deep knowledge of Perfection Learning’s products, and platforms to respond to customer questions and coordinate the full onboarding process for customers.
• Ability to independently provide support to internal and external customers, independently handling basic and intermediate-level technical troubleshooting and problem-solving.
• Monitor and manage support cases and requests, document user feedback, and recommend improvements to technical support processes and digital product delivery.
• Collaborate with internal teams to ensure a seamless customer experience and consistent execution of onboarding and support workflows.
  
  

Qualifications

• Demonstrated ability to independently provide technical support or customer support.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions in digital and integration workflows.
• Strong technical aptitude, including comfort with web-based systems, integrations, and basic reporting or export tools.
• Excellent verbal and written communication skills, particularly in translating customer needs and issues into clear technical concepts and documentation.
• Ability to manage multiple implementations and support requests simultaneously while maintaining accuracy and attention to detail.
  
  

Physical Requirements

• Repetitive motions that include the wrists, hands, and/or fingers.
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods.
• Visual perception to perform job including peripheral vision
  
  

Perfection Learning complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.