What are the responsibilities and job description for the Customer Support Specialist - Starlink position at DSI?
DSI Systems Inc., an authorized SpaceX/Starlink representative partner, has an immediate career opportunity for a Starlink Customer Support Specialist.
As the Starlink Customer Support Specialist, you will be an important part of the team handling customer-facing communication. You will be responsible for assisting with installation appointments, troubleshooting, and outbound confirmation of orders. To do well in this role, you must be able to remain calm when customers are frustrated and have experience working with computers and web-based applications.
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.
At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.
Responsibilities
As the Starlink Customer Support Specialist, you will be an important part of the team handling customer-facing communication. You will be responsible for assisting with installation appointments, troubleshooting, and outbound confirmation of orders. To do well in this role, you must be able to remain calm when customers are frustrated and have experience working with computers and web-based applications.
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.
At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers always
- Understand STARLINK Satellite systems (training will be provided)
- Support customers for inbound and outbound calls regarding their installation or services
- Properly document cases by notating tickets and systems for all interactions
- Solve on-going tickets in a timely manner and request follow-ups as needed
- Previous experience in a call center environment
- Previous experience with Five-9 and Zendesk a plus
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Strong organizational and time-management skills
- Proper phone etiquette and listening skills
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
Salary : $34,000 - $46,000