Ticket/Pass Support Specialist

Description

Ticket & Information Office

Ticket/Pass Support Specialist

Seasonal Position 2025-2026

Perfect North Slopes

Ticket/Pass Support Specialists are among the first team members to welcome our winter guests, setting the tone for a positive guest experience. They assist with the sale of lift tickets, rentals, and season passes, provide accurate resort information, and resolve ticketing issues.

A key responsibility of this role is troubleshooting problems related to ticket and pass scanning, particularly with the RFID gate system. Ticket/Pass Support Specialists ensure the smooth operation of ticketing systems while delivering exceptional guest service. Success in this position requires strong communication skills, the ability to work well in a team, and a calm, professional manner in fast-paced situations.

Ticket/Pass Support Specialists develop a thorough knowledge of all Perfect North Slopes products, including lift tickets and season passes, along with the related sales procedures and system operations. Flexibility in work location (main lodge/tubing lodge), hours, and tasks is essential, as responsibilities may shift with business needs.

Overall, this role is vital to enhancing the guest experience and supporting the efficient operation of the resort’s ticketing systems.

Responsibilities:

• Communication: Develop familiarity with all Perfect North Slopes’ ticketing and pass products. Communicate effectively with guests, team members, and supervisors. Provide information to guests in person and while assisting with phone calls. 
• Professionalism: Respond to all guests in a courteous and professional manner while maintaining a positive attitude.  Positively contribute to the team effort by assisting other staff as needed. 
• Customer Service: Provide excellent customer service to ensure that guests enjoy their experience. Ticket Support Specialists are in constant communication with our guests and must be friendly when assisting them, while being an ambassador for Perfect North Slopes.
• Problem Solve: Solve problems effectively and resolve guest issues efficiently, especially during busy shifts.

Requirements:

• Must be at least 15 years old by 11/1/2025 to apply.
• All employees age 18 will complete a background check upon hire.
• Strong interpersonal and communications skills to interact with guests and coworkers effectively.
• Basic understanding of computer systems, software applications and troubleshooting techniques.

Pay Rate:

• $15 per hour
• Employees may receive a pay raise with each year of experience working at Perfect North Slopes

The Ticket & Information Office is looking to hire approximately 60 new employees.

Qualifications

Salary : $15