Office Manager

Job Overview

Peoples Development Services (PDS) is seeking an experienced, organized, and results-driven Community Mental Health Program Manager to oversee the daily operations, compliance, staff management, and program development of the agency's community-based mental health programs. This leadership position is responsible for ensuring services are delivered in accordance with Minnesota Department of Human Services (DHS) regulations, agency policies, and best practices while promoting high-quality, person-centered care.

The Community Mental Health Program Manager provides ongoing support & coordination to Mental Health Professionals (MHPs), Mental Health Practitioners, Case Managers, and other assigned staff. The position is responsible for program operations, regulatory compliance, staff performance, documentation oversight, training, community partnerships, and ensuring program goals and productivity standards are met.

This position requires excellent leadership, communication, organizational, and problem-solving skills with the ability to manage multiple behavioral health programs in a fast-paced community setting.

Responsibilities: Program Leadership & Compliance

• Oversee the daily operations of community mental health programs, including ARMHS, Psychotherapy, CTSS, Behavioral Home Health , and other assigned behavioral health programs.
• Ensure compliance with Minnesota DHS regulations, Rule 245I, HIPAA, agency policies, and payer requirements.
• Develop and maintain program policies, procedures, and workflows.
• Prepare programs for DHS licensing reviews, county monitoring visits, and insurance audits.
• Monitor program productivity, service utilization, and contract performance.
• Develop and implement corrective action plans when compliance issues are identified.
• Collaborate with executive leadership on strategic planning, program development, and service expansion.

Staff Leadership & Supervision

• Recruit, hire, onboard, train, supervise, and evaluate Mental Health Professionals, Practitioners, Case Managers, and support staff.
• Conduct regular individual supervision, staff meetings, and case consultation meetings.
• Monitor staff productivity, attendance, scheduling, documentation completion, and overall performance.
• Provide coaching, mentoring, and ongoing professional development opportunities.
• Address performance concerns through coaching, corrective action, and performance improvement plans.
• Ensure staff complete required trainings, certifications, and continuing education requirements.

Program Development & Community Partnerships:

• Develop and strengthen relationships with counties, healthcare providers, hospitals, schools, housing agencies, and community organizations.
• Participate in contract implementation, grant requirements, and community outreach activities.
• Identify opportunities to expand behavioral health services and improve access to care.
• Represent PDS at community meetings, provider collaborations, and networking events.
• Promote culturally responsive, person-centered services that meet the needs of diverse communities.

Administrative Responsibilities

• Monitor program budgets, staffing levels, and productivity targets.
• Review program reports and operational metrics for executive leadership.
• Coordinate staff schedules, office coverage, and workflow management.
• Support billing staff by ensuring documentation is completed on time.
• Maintain confidentiality and protect client information in accordance with HIPAA and agency policies.
• Participate in leadership meetings and agency planning activities.
• Perform other duties as assigned by executive leadership.

Qualifications: Minimum Qualifications

• Master's degree in Human Services, Behavioral Health & Or Business Management .
• Minimum of three (3) years of experience providing community-based mental health services.
• Minimum of two (2) years of supervisory or management experience.
• Knowledge of Minnesota DHS behavioral health programs, including ARMHS, CTSS, and community-based services.
• Strong knowledge of Rule 245I, HIPAA, and behavioral health regulations.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and electronic health record systems.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience managing multiple behavioral health programs.
• Knowledge of Medicaid billing requirements and state licensing regulations.
• Experience with community outreach and program development.
• Bilingual candidates are encouraged to apply.

Pay & Benefits: Compensation

• Competitive salary based on education, licensure, and experience.
• Annual performance evaluations with opportunities for salary increases.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Health & Wellness (eligible employees)
• Retirement Plan (if eligible)
• Mileage reimbursement for approved business travel
• Continuing Education (CEU) support
• Leadership and professional development opportunities
• Flexible scheduling based on program needs

Why Join PDS?

At Peoples Development Services, we are committed to providing high-quality, community-based behavioral health services that empower individuals and families. We value teamwork, integrity, innovation, and professional growth while creating opportunities to make a lasting impact in the communities we serve.

Pay: $23.93 - $26.23 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Program management: 2 years (Preferred)

Language:

• second lanaguage (Preferred)

Work Location: In person

Salary : $24 - $26