RMS Support, Implementation and Learning Coordinator

Job Description

Title: RMS Support, Implementation & Learning Coordinator

Client: Fortune 500

Location: Chicago, IL (Remote)

Pay: $55 per hour (W2)

Duration: 6 months

Travel: Occasional Travel (up to 20%)

Overview

We are seeking an experienced RMS Support, Implementation & Learning Coordinator to join our global revenue management and systems support team. This role plays a critical part in supporting hotels and regional/corporate teams worldwide in the effective use of current and next-generation reservation and revenue management systems.

The ideal candidate is highly organized, technically adept, and experienced in system implementation, maintenance, and training documentation. You will partner with cross-functional teams to streamline processes, enhance system adoption, and ensure operational excellence across a global network.

Key Responsibilities

• Provide end-to-end support for revenue and reservation systems, including implementation, training, and process documentation.
• Develop and maintain standard operating procedures (SOPs), user guides, quick reference materials, and translations.
• Coordinate implementation checklists to guide properties through pre-, mid-, and post-launch phases.
• Assist in the operational rollout of system enhancements and process improvements.
• Organize and track training for all revenue management systems—registering participants, managing communications, and reporting completion metrics.
• Collaborate with global training and support teams to ensure consistent messaging and knowledge sharing.
• Manage multiple systems, including IDeaS G3 RMS, SynXis, Opera/Opera Cloud, Envision, and RMT.
• Support and communicate effectively with hotel, regional, and corporate stakeholders to troubleshoot issues and deliver training updates.
  
  

Qualifications & Experience

• 2 years of experience in a hotel industry coordinator-level role, preferably in revenue management or revenue systems.
• Experience with IDeaS G3 RMS and SynXis required.
• Working knowledge of Opera/Opera Cloud, Envision, and other revenue systems strongly preferred.
• Proven ability to create and maintain SOPs, user guides, and training materials.
• Strong project coordination and communication skills with experience managing multiple global stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook).
• Ability to operate effectively in a fast-paced, complex corporate environment.
• Additional language proficiency (Mandarin or Spanish preferred) is a plus.
• Willingness to travel up to 20% as needed for training or implementation support.
  
  

Education

• Bachelor’s Degree preferred (Hotel Management, Business, or related field ideal).
• Equivalent combination of education and relevant work experience will be considered.
  
  

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