What are the responsibilities and job description for the Patient Services Representative / Front Desk Coordinator ($22/hr.) position at People Integra (A Business Integra Group Company)?
Front Desk Coordinator
📍 Location: Minneapolis, MN (Occasional coverage in St. Paul, MN)
📅 Duration: 13 Weeks (Potential Extension)
🕒 Schedule: Monday – Friday | Day Shift | 40 Hours/Week
⏰ Shift Hours: Approximately 7:45 AM – 4:30 PM
🏢 Work Setting: Onsite
pay rate : $22/hr.
Position Overview
We are seeking an experienced Front Desk Coordinator to support a busy specialty healthcare clinic. This role is responsible for providing exceptional patient service while managing front desk operations, appointment scheduling, registration, insurance verification, and administrative support functions.
Key Responsibilities
- Greet and register patients upon arrival
- Perform patient check-in and check-out processes
- Schedule, reschedule, and confirm appointments
- Collect insurance information, demographic details, copays, and patient balances
- Answer incoming calls and assist patients with inquiries
- Manage scheduling updates and patient communications through Epic EMR
- Handle medical records, documentation, faxes, and administrative tasks
- Support prescription refill workflows
- Complete end-of-day reconciliation activities
- Maintain front desk organization, lobby appearance, and office supplies
- Generate and assist with reports, including no-show and rescheduling reports
Required QualificationsEducation
- High School Diploma or GED required
Experience
- Minimum 1 year of healthcare front desk experience
- Experience with patient registration, scheduling, and insurance verification
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
Technical Skills
- Epic EMR experience required
- Scheduling and registration experience required
- Insurance verification experience required
- MyChart and In-Basket experience preferred
Additional Requirements
- Reliable transportation required for occasional coverage at multiple clinic locations
- Strong attendance and reliability record
- Ability to work independently and as part of a team
Compliance Requirements
- Background check required
- Fingerprinting required
- Completion of pre-employment onboarding modules
- If you have healthcare front desk experience and are proficient with Epic EMR, we'd love to hear from you!
Salary : $22