Technical Writer – AR/VR Data Collection

We are looking for an experienced Technical Writer to own the documentation ecosystem for our

Augmented Reality (AR) Data Collection operations. In this role, you will serve as the critical

bridge between our engineering/research teams and the operational workforce collecting

high-fidelity data in the field and lab environments.

You will not just "write" documentation; you will design the information architecture that ensures

safety, data integrity, and operational efficiency. You will document complex hardware setup

procedures, rigorous data capture protocols, and troubleshooting guides for next-generation AR

devices.

Key Responsibilities

● Create Operational SOPs: Author, edit, and maintain detailed Standard Operating

Procedures (SOPs) for data collection pilots and large-scale studies. These documents

must ensure 100% protocol adherence by non-technical operators.

● Hardware Documentation: Produce clear, visual-heavy guides for the setup,

calibration, hygiene, and maintenance of proprietary AR headsets, sensors, and motion

capture rigs.

● Translate Engineering Requirements: Collaborate with Research Scientists, Hardware

Engineers, and Program Managers to distill complex technical requirements into

user-friendly instructions for the operations team.

● Quality Assurance & Feedback Loops: Observe data collection sessions (in-lab or via

video) to validate the effectiveness of your documentation. iterate rapidly based on

operator confusion or data quality feedback.

● Safety Protocols: Work with EHS (Environment, Health, and Safety) teams to

document safety guidelines for users navigating physical spaces while wearing

immersive hardware.

● Information Architecture: Manage the knowledge base (e.g., Confluence, internal

Wikis), ensuring version control and easy access for a distributed workforce.

● Multimedia Content: Create or coordinate the creation of instructional assets, including

diagrams, flowcharts, and short video tutorials to supplement written text.

Required Qualifications

● Experience: 5 years of experience as a Technical Writer, with at least 2 years focused

on Hardware, Manufacturing, Operations, or AR/VR technologies.

● Portfolio: A strong portfolio demonstrating your ability to write procedural documentation

(SOPs), hardware user guides, or troubleshooting manuals. Please include samples of

"Step-by-Step" instructions.

● Technical Aptitude: Demonstrated ability to quickly learn proprietary hardware and

software tools. You must be comfortable troubleshooting basic technical issues to

document them accurately.

● Visual Communication: Proficiency in capturing and editing screenshots/photos and

creating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to explain

physical actions.

● Tools: Expert-level proficiency in documentation platforms such as Confluence, Google

Workspace, or specialized CMS tools (MadCap Flare, etc.).

● Adaptability: Experience working in an Agile/Scrum environment where hardware and

software specifications change rapidly.

Preferred Qualifications

● Domain Knowledge: Previous experience specifically with Augmented Reality,

Computer Vision, or Machine Learning data pipelines.

● Video Production: Ability to film and edit short instructional videos (Premiere Pro,

Camtasia) for training purposes.

● UX Writing: Experience writing on-device UI/UX copy or error messages for the data

collection software.

● Training Experience: Background in instructional design or delivering training sessions

to operational staff.

Core Competencies

● Audience Empathy: The ability to write for a non-technical audience (data collectors)

without losing the technical nuance required by engineers.

● Attention to Detail: In data collection, a missed step means corrupted data. You must

be meticulous.

● Proactive Communication: The confidence to chase down Subject Matter Experts

(SMEs) and extract the necessary information