What are the responsibilities and job description for the Clinical Applications Resource- Service Desk position at Pennant Services, Inc.?
We’re hiring a Clinical Applications Service Desk Resource! Join our team and help support the clinical applications that power our healthcare operations. In this role, you’ll troubleshoot system issues, improve workflows, deliver excellent customer service, and help staff get the most out of the tools they use every day.
What you’ll do:
Resolve clinical application support tickets quickly and accurately
Provide clear, professional communication to end‑users
Improve service desk processes and maintain documentation
Monitor system performance and identify operational issues
Support security and compliance standards
Deliver training and create self‑support resources
Partner with stakeholders to understand needs and enhance application use
Stay current on new clinical technologies and features
What you bring:
1 year of customer support, training, implementation, or clinical app experience (HCHB, eClinicalWorks, WellSky, PointClickCare, Epic, etc.)
Bonus: experience with Forcura, Waystar, Medalogix, NVOQ, or clinical interfaces • Strong troubleshooting, problem‑solving, and analytical skills
Pennant is a people‑first healthcare organization built on our core values of CAPLICO—Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These principles shape our culture, guide our decisions, and empower our teams to deliver exceptional care and meaningful results.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.