What are the responsibilities and job description for the Clinical Applications Portfolio Leader position at Pennant Services, Inc.?
Are you passionate about transforming clinical operations through smarter technology? We’re looking for a Clinical Applications Portfolio Leader to elevate how our Home Care teams use WellSky and other clinical applications—driving operational excellence, improving financial performance, and empowering clinicians to deliver exceptional patient care.
About the Role
The Clinical Applications Portfolio Leader serves as the strategic bridge between clinical operations, IT, and finance, ensuring our clinical applications are optimized, adopted, and aligned with organizational goals. This role focuses heavily on the operational use of WellSky within our Home Care environment, with an emphasis on workflow efficiency, practice management, and operational performance.
What You’ll Do
Application Optimization
Evaluate and enhance the functionality and utilization of clinical applications.
Customize tools to meet Home Care needs or implement best‑practice standards where underutilized.
Drive improvements that elevate patient care and operational efficiency.
Workflow Analysis & Enhancement
Assess and refine workflows to reduce documentation time and streamline processes.
Improve ordering, signing, and patient lifecycle milestones through better application use.
Training & Support
Develop and deliver training programs for agency staff.
Provide ongoing support, troubleshoot issues, and identify trends to create targeted education and self‑service resources.
Performance Monitoring
Establish and track KPIs related to application usage, workflow efficiency, adoption, and indirect staffing costs.
Build improvement plans and maintain performance once targets are achieved.
Financial Impact Analysis
Partner with Portfolio Leadership and agency Executive Directors to measure financial gains from operational improvements.
Review application and interface utilization, recommend changes, and collaborate on contract renegotiations when needed.
Stakeholder Engagement
Build strong relationships across clinical operations, IT, and finance.
Ensure applications meet stakeholder needs and support organizational success.
Innovation & Continuous Improvement
Stay current on emerging clinical software, vendor enhancements, and new technologies.
Recommend and implement innovative solutions that drive efficiency and financial performance.
What You Bring
3 years of WellSky training, implementation, project management, or user experience.
3 years in practice management, billing management, or Home Care operations.
Experience with eClinicalWorks, Epic, PointClickCare, HCHB, or clinical interfaces is a plus.
Strong analytical, problem‑solving, and troubleshooting skills.
Ability to travel 25% to supported locations.
Why This Role Matters
This position plays a pivotal role in unlocking the full potential of our clinical applications. By optimizing workflows, improving adoption, and driving measurable financial impact, the Clinical Applications Portfolio Leader helps shape a more efficient, effective, and financially strong healthcare organization.
Pennant is a people‑first healthcare organization built on our core values of CAPLICO—Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These principles shape our culture, guide our decisions, and empower our teams to deliver exceptional care and meaningful results.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.