Manager, Consumer Banking Payment Operations

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a Manager, Consumer Banking Payment Operations to work onsite at our Omaha, Nebraska service center.  The primary purpose of this job is to manage and oversee the daily operations for the Omaha, Nebraska Payment Operations team. This position will develop the Payment Operations team to have the tools and mindset to consistently support a fast-paced work environment where deadlines and accuracy are critical to providing exceptional member experience and adhere to policy and regulatory guidelines. This position ensures all electronic and image files, remittance items, exceptions, returned items, and general ledger reconciliations are processed in accordance with PenFed Policies & Procedures as well as state, and federal regulations.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Manage and oversee daily operations of the Payment Operations team, which includes, but not limited to; performance management, goal achievement, adherence to established controls, and teammate development.
• Responsible for adherence to business controls, regulatory compliance, and internal audit reviews to ensure adherence.
• Responsible for appropriate business and balancing controls to ensure seamless file movement between PenFed and the Federal Reserve and adhering to guidelines to balance general ledgers, member accounts, and the timely reporting of differences.
• Continual identification and recommendation of operational efficiencies and process improvements.
• Display passion, commitment, and drive to deliver results that improve operational efficiencies, cross functional relationships, and ultimately overall member experience. 
• Apply strong critical thinking and problem-solving skills.
• Create, analyze, and routinely update statistical reports.
• Review and maintain current PenFed Policies & Procedures.
• Adhere to all applicable regulations, PenFed Policies and Procedures and guidelines.
• Efficiently manage time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a highly regulated and fast paced environment.         
• Detect and report potential fraud transactions, suspicious negotiable instrument and account activity to management for further investigation and referral to the AML/BSA and FSO for additional review.
• Confidently and professionally interact with PenFed personnel and third-party vendors to resolve complex problems and exceptions to policies.   
• Assist or lead departmental projects, audit review and disaster recovery preparations, onboarding new technology platforms or process improvements.   
• Routinely performs duties of all positions to ensure the work is processed in a timely manner, training provided is current, and operational process changes are recommended to meet provide the best service, maintain operational efficiencies, and adhere to PenFed and regulatory deadlines while adhering to outlined policy and procedures.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in a related field (business or accounting).

• Minimum of eight (8) years of work experience in banking operations or equivalent required.

• Minimum of three (3) years of demonstrated experience building, leading, and coaching a team.

• Demonstrated experience with Federal Reserve file distribution requirements including ACH, wires, and check processing, Reg E and exceptions, and balancing general ledgers.

• Demonstrated experience with interpreting regulatory guidelines and implementing processes according to the same.

• Proficient in meeting critical deadlines, with accuracy in a fast-paced environment.

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment.

• Proficiency using standard computer software such as Microsoft Word, Excel, PowerPoint with the ability to learn and adapt to new technology platforms.

• Strong interpersonal and written communication with ability to effectively present information in one-on-one and small group situations, internal team members as well as with strategic vendor partners.  

• Experience with interpreting regulatory guidelines and implementing processes according to the same.                                                                                                               

• Ability to work effectively in tactical situations, ability to multi-task.

Supervisory Responsibility

This position will supervise employees.                          

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.