Project Coordinator / Showroom Support

We’re looking for a detail-oriented Project Coordinator to manage customer orders from contract through final resolution. In this blended role, you’ll coordinate order entry, purchasing, scheduling, release, delivery, and installation—while also supporting showroom/brand ambassador backup and trade new construction estimating responsibilities. You’ll partner with sales, order fulfillment teams, trade and retail sales representatives, customers, and third-party providers to deliver an excellent customer experience.

Key Responsibilities

· Support our Trade segment producing project estimates by working with Trade Sales representatives and customers to create takeoffs from building plans, prepare new bids, and revise existing bids as needed.

· Provide showroom/brand ambassador backup, including answering customer service calls, opening and closing the showroom as needed, covering daily lunch breaks, and assisting customers with showroom displays and product selections.

· Assist the Project Coordinator team with installation scheduling support, including coordinating timelines, communicating updates, scheduling delivery, work order management and helping ensure projects stay on track.

• Coordinate and manage installation permits and related documentation (including Lead Safe Install paperwork when applicable).
• Approve and process payments for subcontracted installation companies, as applicable.

· Serve as a primary point of contact for internal teams and customers throughout the order lifecycle.

• Review and enter/book orders from the sales team; confirm details, timelines, and requirements.
• Purchase products from vendors and corporate manufacturing facilities; track confirmations and changes.
• Record and manage key dates and activities related to orders to ensure on-time delivery.
• Schedule and release completed product; coordinate value-add and pre-finish activities as needed.
• Support payment collection following delivery/installation when needed.
• Manage recovery processes for shortages, damages, and service issues; order parts and schedule service as required.
• Process factory credits and follow up on pending/denied credits.
• Serve as a resource for product offering and system/process questions
• Assist with physical inventory and resolving inventory discrepancies as needed.
• Promote continuous improvement within the department.

Qualifications

• High school diploma or GED required
• Proficiency with Microsoft Office (Excel, Word, Outlook) required.
• Ability to manage multiple priorities with strong attention to detail and follow-through.
• Strong communication skills and customer-service mindset (internal and external).
• Ability to work effectively in a team environment.

Preferred

• 0–2 years of customer service or general business experience.
• Familiarity with general construction applications/terminology and/or window and door applications/components.

· Familiarity with reading building plans preferred.

• Willingness to learn and develop proficiency in tools such as PQM, Salesforce, Company Cam, and Microsoft Teams.

What Success Looks Like

• Accurate order processing and documentation
• Efficient coordination to hit milestones and delivery/installation timelines
• Excellent customer service for internal and external stakeholders
• Ownership of individual goals and follow-through on open issues
• Demonstrated strengths in teamwork, communication, organization/planning, and problem-solving

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $24 - $26