Order Fulfillment Manager

JOB SUMMARY

Oversee and direct the entire range of Logistics, Warehousing, Production (value add) and PreFinish within the division.  Formulate, recommend, and implement policies, procedures, guidelines, and programs in the area of responsibility as governed by Company policy.  Develops and implements an Order Fulfillment strategy that provides timely distribution of products in a cost effective manner.  Promotes and coordinates processes and procedures that results in overall improvement of productivity and efficiency. Collaborates with the other department managers to plan and coordinate effective continuous improvement programs and events.

GENERAL RESPONSIBILITIES

• Plan, organize, and direct an efficient labor force to meet company objectives, and direct the logistics, warehousing, conversion, and pre-finish functions within budgetary guidelines by implementing cost control programs.
• Responsible for the development and implementation of programs, policies and procedures that support total customer satisfaction, both internally and externally.
• Manage all aspects of warehousing, delivery and value add functions including materials management, production control, production methods, quality control, plant organization, maintenance, safety, and security.
• Handle complex customer service issues as it relates to value add, warehousing, and delivery.
• Establish and/or implement ongoing training programs for all areas of responsibility.  Make certain that employees take advantage of existing programs.
• Develop and communicate business metrics that track order fulfillment processes and activities. Wherever possible, tangible measures of time, cost and quality should be established including benchmarking with other PDSN distributors.
• Leads efforts to reduce operating cost, improve productivity, and lower overall cost per unit. Establishes and achieves variable operating budgets. 
• Develops, documents and implements new processes.
• Collaborates in the development of third party relationships.
• Coordinates with the Customer Support Team and the organization to improve CSR scores related to all order fulfillment activity.
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Coordinate with other divisions when critical order fulfillment situations arise.
• Perform other related tasks as required or assigned by the Operations Manager.

REPORTING RELATIONSHIPS

Reports to Operations Manager 

PREFERRED QUALIFICATIONS

• Construction industry experience
• Experience managing in a union environment
• Bachelor’s degree (B.A./B.S) from a four-year college or university; minimum five years related experience and/or training; or equivalent combination of education and experience.

Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.