What are the responsibilities and job description for the Yardi Support Specialist position at Pegasus Residential?
Pegasus is seeking a proactive and detail-oriented Yardi Systems Specialist to support the adoption, integration, and ongoing optimization of Yardi, RealPage, and related technology systems across our multifamily real estate portfolio. This role will serve as the internal systems expert, ensuring smooth operations, user support, and strategic alignment of platforms with business objectives.
The ideal candidate has hands-on experience with Yardi and RealPage, is comfortable navigating integrated tools and plug-ins, and is passionate about using technology to drive operational excellence.
At Pegasus, we understand how valuable you are and we want to offer you a career, not a job.
If our employees are happy, our owners are happy! We are growing and need YOUR expertise. We invest in you, challenge you, give you everything you need to succeed, and allow YOU to control your own future.
So, what’s in it for you?
- Upward mobility and true career growth
- 15 days of PTO
- 12 Paid Holidays
- 100% Paid Medical Benefits for Employee
- 401k with company match
- Excellent culture to thrive in a best in class environment
- Career growth, development, chance to lead and move up
- Supportive leadership and teams
- $1000-$1500 employee referral bonus
- Remote/Hybrid work schedule
Key Responsibilities:
- System Ownership: Serve as the internal administrator and subject matter expert for Yardi, RealPage, and associated plug-ins and third-party tools.
- Implementation & Configuration: Lead or support the configuration, rollout, and optimization of core modules and add-ons across both platforms, ensuring alignment with Pegasus's operational needs.
- Integration Management: Monitor, maintain, and troubleshoot plug-ins and connected applications (e.g., utility billing, revenue management, CRM tools, maintenance platforms, resident portals).
- Training & Adoption: Develop and deliver training programs, onboarding sessions, and system documentation to ensure high levels of user proficiency and adoption.
- Technical Support: Manage the helpdesk queue, resolve user issues, coordinate with vendors for escalated support, and maintain documentation of recurring problems and resolutions.
- Process Optimization: Collaborate with cross-functional teams to streamline workflows and leverage automation, reporting, and integrations to maximize efficiency.
- Data Quality & Reporting: Ensure data accuracy and consistency across platforms; create or manage reporting tools that support insights and decision-making.
Qualifications:
- 3 years of experience with Yardi Voyager and/or RealPage OneSite, including familiarity with core modules and related plug-ins or third-party tools.
- Working knowledge of multifamily property operations including leasing, accounting, maintenance, and resident engagement.
- Experience managing enterprise software platforms, user support, and system configuration.
- Strong problem-solving skills and comfort with troubleshooting technical issues.
- Excellent communication and training skills for supporting users with varied technical experience.
- Ability to manage multiple priorities in a fast-paced, growth-focused environment.
- Willingness and capability to take on system administrator responsibilities for additional platforms such as DOMO (business intelligence) and HubSpot (CRM/marketing automation) as organizational needs evolve.
Preferred Attributes:
- Experience working with or learning multiple third-party systems that integrate with Yardi or RealPage (e.g., Knock, Yes, REBA, CRM tools, LeaseLock, Snappt, etc.).
- Yardi or RealPage certifications preferred.
- Experience in system integration, data migration, or change management projects.
- Familiarity with APIs or middleware platforms is a plus.
