AR Representative (53106)

Job Summary:

This position has the primary responsibility for running the aging reports and reviewing delinquencies with the sales staff on a weekly basis or as needed Exercises independent judgment within established policy framework to resolve problems connected with collection bills. Prepare for collection disputes and/or errors by examining customer payments plans, payment history and credit lines. This position coordinates with the Finance department to ensure that the department is in compliance with the policies and procedures; this includes coordination with the Finance Director, Manager of Budget, and the Manager of Accounting.

Responsibilities:

• Maintain client files, digital and hard copies, including credit applications, tax forms, and any other pertinent documents as required. Maintains records by scanning invoices, debits, and credits.
• Perform credit checks on CORTERA or other service to obtain credit worthiness, if not listed contact customer credit references.
• Run aging reports and review delinquencies with sales staff – weekly and as needed.
• Compile a weekly “hit list” of customers with past due amounts for Sales Executives.
• Conduct billing investigations involving difficult problems. Make determinations and resolve disputes.
• Resolves valid or authorized deductions by entering adjusting entries.
• Resolves invalid or unauthorized deductions by following pending deductions procedures
• Handle difficult credit/collection problems as they are referred by Customer Service Representatives.
• Monitor account balances and initiate collection procedures.
• Eventually prepare for collection disputes and/or errors by examining customer payment plans, payment history, and credit lines.
• Review delinquent closed accounts and authorize or assign them to support staff or attorney.
• Handle correspondence and claims in connection with bankruptcies and estates.
• Issue invoices for NSF and other returned check and ACH payments and write notifications to customers and follow up on collections.
• Compile special reports related to collections, write offs and bad debts as required.
• Follow up and collect skipped and short paid invoices.
• Perform related duties and responsibilities as required.
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing reports.
• Protects organization's value by keeping information confidential.
• Accomplishes accounting and organization mission by completing related results as needed.
• Abide by all the safety training guidelines and operate within SOP stated in the Peddler’s Son Safety Manual.

Minimum Requirements:

• A combination of previous training and education equivalent to completion of two years of college or business school, and
• Three years’ experience as a Customer Service Representative or Customer Service Specialist, or three years’ experience in a responsible position involving the extension of credit and collection of delinquent accounts.
• Knowledge of modern office procedures, methods, and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communications skills, including ability to deal with customers in resolving billing and credit problems.
• Ability to work under pressure.
• Ability to work independently using judgment and analytical skills to resolve problems or discrepancies.

Physical Requirements:

Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment. The employee may assume a sustained posture in a seated position for prolonged periods of time.

Salary : $18 - $21