What are the responsibilities and job description for the IT Support Specialist position at Peco Foods?
Position summary
The IT Support Specialist is responsible for day-to-day technical support in our Batesville, AR and Pocahontas, AR facilities. The role can be based in either of these locations.
Essential Functions
- Provide first level of support for IT Services including software, hardware, printers, etc. at local facility.
- Create and maintain documentation on systems.
- Create install and setup instructions for IT Support Technicians.
- Provide exceptional customer service, technical assistance, guidance and training to all internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.
- Order IT equipment for new and existing users.
- Travel to other sites as needed to help with new installs and systems conversions.
Minimum Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred.
- 3 years of IT support or help desk experience
- A Certifications and training preferred
- Team-oriented mindset with an openness to constructive feedback
- Strong ability to handle multiple tasks and work under pressure successfully
- Must be able to work in a fast-paced environment and meet applicable deadlines
- Ability to work cross-functionally across the Peco organization
- Ability to work after hours and on weekends when needed, and on call for emergency issues.
- Ability to lift 50 pounds at a time
- Must have good working knowledge of Microsoft platforms to include Office 2016 (all levels, Home & Business, Professional) to current version, and Windows Operating Systems Ability to replace computer parts to include: disk drives, DVD/CD drives, power supplies, monitors, maintenance kits for printers, phone sets.