Personal Shopper - The Heritage Shop (Full Time)

Company Background

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary

The Personal Shopper provides personalized customer service and maximize sales through suggestive selling and customer follow-up. Build a personal client base and maintain on-going communication in order to create additional sales and interest after the guest’s visit. Responsible for daily re-stock and maintenance of designated sections of sales floor as directed by Shop Manager.

Essential Duties & Responsibilities

• Achieve and exceed individual sales goals by cross-selling.
• Develop strong external and internal guest relationships by utilizing POS tools to record and maintain guest information preferences.
• Contact external and internal guests thru personalized cards, telephone and other means of individualized communication.
• Thorough knowledge of product lines.
• Participate in all shop and Retail Division initiatives, including sales floor maintenance, semi-annual inventory, sale events, stock maintenance and merchandising.
• Exceed the expectations and requirements of internal and external customers.
• Obtain first-hand customer information and uses it for improvements in products and services.
• Accurately listen and respond to guests.
• Establish and maintain effective relationships with customers Interact warmly, pleasantly, and graciously with guests, coworkers and management.
• Ability to use time effectively and efficiently.
• Exert maximum effort every day with energy and positive attitude.
• Comply with all Pebble Beach Company policies and procedures including health and safety.
• Know, model and integrate the Pebble Beach Company culture (Mission, Values and Standards).

Absolutely Required Skills:

• Excellent interpersonal, verbal and communication skills.
• Basic math skills required.
• Strong attention to detail.
• Must have proven sales skills and professional image.
• Ability to work in a high-performance/multi-task environment.
• Ability to work a flexible schedule based no business requirements; evenings, weekends and holidays.
• 2 years of extensive retail experience in luxury sector preferred.
• High school diploma or equivalent and must be 18 years of age or older.

Physical Requirements

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, and reach with hands and arms. Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Repetitive hand use and firm grasping is required.

Why work for us:

• Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state-of-the-art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
• Golf on the greatest courses. Even if you don’t golf, you’ll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
• Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
• Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees may be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employee’s first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.