Concierge - The Inn at Spanish Bay (On Call)

The Inn at Spanish Bay Concierge is responsible for the guest arrival experience, working with guests in advance, as well as, assisting guests and day visitors while they are on-site. As a Concierge, you will facilitate and perform various bookings, requests and procedures daily to ensure we meet our Mission Statement “to exceed the guest’s expectation by providing a once in a lifetime experience, every time”.

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

 Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Essential Duties & Responsibilities:

• Escort Guests to their room upon arrival, recommend and assist in booking dining, spa, golf, tours/activities, transportation etc. Effectively balance a high level of multi-tasking of various situations and requests while completing checklists at The Guest Services Desk. Accurately record outgoing and incoming shipping, as well as, frequently lifting 50 lbs. or more.
• Anticipate the needs of our guests and identify what to best recommend by utilizing their Resort and Monterey Peninsula Knowledge.

Absolutely Required Skills:

• Must be able to handle large volume of tasks in a fast-paced work environment.
•  Must be able to work in a physically demanding environment, such as walking and standing excessively and lifting/pushing/pulling 20-75 lbs. frequently.
• Must be team oriented, driven to overcome stressful situations by problem solving and passionate about serving people.

Desired Skills:

• Knowledge of the Pebble Beach Resorts and the Monterey Peninsula.
• Knowledge of Springer Miller System, HotSOS, Microsoft Outlook and Excel.

Why work for Pebble Beach Company:

• Competitive Pay:  $17.00/hour plus service charges ($11.00/hour average service charge).
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary : $11 - $17