PBX Operator (Full Time)

The PBX Operator answers and directs all incoming calls within the resort.

Company Background:

Pebble Beach Company, (“PBC” or “The Company”) headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay. 

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

Essential Duties & Responsibilities:

• Excel in luxury-orientated, high-volume call center; answer and direct all incoming calls in a positive and articulate manner.
• Strong customer service skills to provide the Pebble Beach experience to every customer, every time.
• Knowledgeable in the following: resorts and their respective amenities; hours of operation for outlets and departments; Pebble Beach Company Executives and managers of various departments.
• Log wake-up requests and place calls at appropriate times.
• Take messages for guests and employees, ensuring delivery in a timely manner; assist guests with long distance and international calls.
• Possess ability to remain calm and collected when handling resort emergency calls; following prescribed protocol for contacting 911, as well as, resort security personnel.
• Input appropriate information into windows-based hotel management system (Springer Miller).
• Ability to work independently and in a team environment; must be proactive in solving problems.
• Flexible scheduling; ability to work various shifts, including overnight shift, weekends, holidays and overtime.

Absolutely Required Skills:

• Must possess a pleasant telephone demeanor; speak in a clear and concise manner.
• Ability to perform data entry in various computer systems; ability to type 40 wpm.
• Good organizational and time management skills necessary.

Why work for Pebble Beach Company:

• Competitive Pay:  $19.00/hour.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary : $19