Advanced Associate, Candidate Relations Coordinator

This position is located in our Lehi, Utah office.

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Candidate Support Representative to join our successful team in Lehi, Utah.

Your Opportunity

The Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering queries from clients, candidates, internal personnel, and testing site administrators in a high-quality and professional manner.

• Based in Lehi, Utah



• Regular full-time position working 40 hours per week



• Monday-Friday, 8AM-5PM



• Pay rate is $19.50 per hour , paid to you every 2 weeks



• In office only, no remote

Our Successful Candidate

We are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs.

PRIMARY RESPONSIBILITIES  

Program and Client Service

• Follow through with incidents, reports, and projects



• Receive and respond to client queries through calls, chat, and email



• Act as an escalation point for service-related issues



• Identify opportunities for improvement and efficiencies

Call Center Support

• Respond to and resolve customer queries



• Input accurate customer information into the database



• Provide performance feedback as required 

Education and Experience:

• Minimum High School Diploma or Equivalent



• Experience training, teaching, or coaching



• 3 years of customer service experience preferred

Skills, Knowledge, and Abilities:

• Excellent oral and written communication skills



• Ability to multitask. Will need to answer customer calls, chats, and emails; often simultaneously.



• Familiar with various training tools and models; understanding of learning styles preferred



• Proficiency in Microsoft Office Suite (Excel, Word, etc.)



• Effective problem-solving skills



• Conflict management skills



• Strong organization skills

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GOTOMARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: On-site

Req ID: 24227