Retail Store Manager

Company Statement

Headquartered in Suwanee, GA, Pearlman Group, is a multi-channel developer and distributor of specialty supplies, tools, and equipment used in the fabrication, maintenance, cleaning, and restoration of surfaces for residential, commercial, and industrial end-markets. The Company’s products include an extensive offering of proprietary, exclusive, and nationally branded products with over 18,000 SKUs across multiple price points and applications.

Job Purpose / Summary

The Retail Store Manager will oversee, manage, and coordinate the day-to-day operations within a best-in-class industrial supply retail store. Reporting to the Manager of Retail Operations, they will proactively operate the retail branch with product sales to exertional customers, product and customer demo/training, supervision of retail branch staff, receiving/shipping/storage of in-store merchandise, and the cleanliness and upkeep of the retail branch location. The Retail Store Manager will lead by example and develop a culture their branch location simultaneously demonstrates superior product/industry knowledge, operational excellence, retail inventory management.

Essential Duties & Responsibilities

The Retail Store Manager will be responsible for the following, but not limited to:

• Manage the retail branch performance against KPI goals and work proactively to improve their results
• Walk-In Revenue - Meet or exceed monthly revenue targets.
• Inventory Accuracy - Ensure complete accuracy of the retail store inventory through regular cycle counts and complete inventory counts.
• Operational Excellence - Correctly receive, put-away, pick, pack, and ship product.
• Retail Fundamentals - Follow Pearlman Group’s standard for cleanliness, organization, planograms, and inventory displays.
• Quality Control - Ensure all orders complete, accurate, and shipped on time.
• Ensure the retail branch location is properly staffed, trained, clean, organized, and presented in a manner analogous with our industry best in class reputation.
• Recruit, hire, shape, and sustain an effective, motivated team that delivers desired business results by providing vision/direction, building trust, coaching, and developing team members in order to leverage individual abilities.
• Collaborate with outside sales and use previous industry knowledge to improve retail sales experience and overall customer satisfaction through product and industry knowledge.
• Develop a culture that places importance on conducting all operations in a safe manner and reports all safety incidents.
• Other duties as expected.
  
  

Qualifications & Education Requirements

To perform the job successfully, an individual must have the following:

• Minimum of 5 years in the appropriate industry.
• Prior knowledge of concrete and epoxy is preferred.
• Experience with using of a computer for daily tasks.
• Have extensive verbal communication required for customer and associate relations.
• Have analytical skills to interpret reports and information and develop strategies.
• Ability to develop relationships and work closely at all levels of an organization from seasonal hourly employees to senior leaders.
• Must be able to pass pre-employment drug screening and background check.
  
  

Travel Required

• 0-10% Travel
  
  

Working Conditions / Physical Demands

• High SKU diverse retail store operations that encompass small individual items to large material handling equipment.
• Some MHE equipment used.
• Utilize a computer and other tools to monitor productivity and operations.
• Lift, push, pull and grasp up to 48 pounds while standing and kneeling.
• Work in a high traffic area.