Thrift Store Assistant Manager

READ ABOUT THE ROLE BEFORE CONSIDERING TO APPLY

Caring Heart Thrift Store is seeking a dependable, hands-on Assistant Store Manager to help lead daily operations in a fast-paced nonprofit retail environment that directly supports teens, seniors, and families in need across our communities.

This is not a “sit in the office” management position. Our leadership team works alongside staff every day unloading donations, helping customers, solving problems, organizing workflow, and keeping operations moving smoothly during busy and often unpredictable days.

We are looking for someone who:

• Leads with humility and respect
• Works well with many different personalities
• Can coach and correct others professionally without creating conflict
• Stays calm under pressure
• Is dependable, emotionally mature, and solutions-oriented
• Understands that leadership means serving the team, not controlling it

Key Responsibilities

• Support daily store operations, including donations, sales floor flow, customer service, and team support
• Help supervise employees and volunteers while maintaining a positive, respectful work environment
• Provide coaching, redirection, and accountability professionally when needed
• Assist with donation processing, pricing oversight, merchandising, and organization
• Help unload furniture, boxes, and large donations safely
• Step into leadership responsibilities when the Store Manager is unavailable
• Assist with maintaining safety, cleanliness, and operational standards
• Help de-escalate customer or staff concerns calmly and professionally
• Maintain confidentiality and professionalism in workplace matters

Requirements

• Previous leadership, supervisory, retail, resale, warehouse, or nonprofit experience strongly preferred
• Must be dependable, self-motivated, and comfortable working in a physically demanding environment
• Must be able to multitask and adapt in a high-volume environment with constant interruptions
• Must be comfortable giving direction and enforcing policies respectfully
• Must work well as part of a team without creating unnecessary conflict or drama
• Must be able to lift 50 pounds occasionally and remain active throughout the workday
• Must pass a background check and drug screening due to our work with youth and vulnerable populations
• Saturday availability required (We are closed on Sundays)

Please Know Before Applying
This position requires emotional maturity, teamwork, flexibility, and strong communication skills. Every member of leadership is expected to actively work alongside the team and help wherever needed. We value humility, accountability, kindness, initiative, and professionalism.

Why Join Caring Heart?
The work is physically hard, fast-paced, but oh so meaningful. Every donation processed and every sale made helps fund outreach programs serving local teens, seniors, and families. We believe in creating a workplace where people feel respected, supported, and valued while making a real difference in the community.

Part-time position starting out with plans to make it full time with the perfect candidate.
Bonuses and additional incentives available.
Caring Heart Outreach is an equal opportunity employer.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Tell us about a time you had to enforce a rule or policy that someone did not like. How did you handle it?

How do you balance accountability with kindness and respect, especially during stressful situations?

• This position requires helping lead a team in a respectful, encouraging, and hands-on way. At Caring Heart, we believe good leadership is not about controlling people or simply giving orders .... it’s about helping others grow, keeping communication calm and professional, and stepping in to help wherever needed.

Can you describe your leadership and communication style when helping guide employees or volunteers who may need correction, coaching, or additional support? Please give us an example.

• Our environment will include crying children, frustrated shoppers/clients needing services, and heavy workloads and unloading heavy furniture (with team lift). What strategies help you stay calm and positive when it feels overwhelming to help de-escalate the situations?
• Caring Heart is a ministry-minded nonprofit focused on serving our community with kindness, humility, compassion, and respect for others.

While we serve people from all walks of life, we strive to maintain a positive, service-oriented workplace culture. Does this type of environment align with what you are looking for in a workplace? Explain to us why this would be a great fit for you.

• Caring Heart is a mission-driven nonprofit thrift store, and this position is often more physically and emotionally demanding than a typical retail job. Many people choose Caring Heart because they connect with our mission, our culture, and the impact we make in the community.

What specifically interests you about working at Caring Heart instead of another retail position? What about our mission, work environment, leadership style, or community impact stands out to you personally? We’d also love to hear what type of workplace culture helps you feel motivated, valued, and successful long-term.

• Many people have a misconception that all thrift stores provide every single service. We get people who get angry because we will not pay their rent, drive them to doctors appointments, or dozens of other things we do not provide.

How comfortable are you interacting with customers and de-escalating emotions from those who often come to seek emotional support or encouragement during challenging times and seek services that we can not offer?

Work Location: In person

Salary : $15 - $17