Dispatcher

Dispatcher

Location: Lansdowne, PA
Compensation: $20–$27/hour (based on experience)
Schedule: Monday–Friday, some overtime, no weekends

About Us

We believe in treating our customers and team members like family. Since day one, we’ve built our reputation on integrity, excellence, and doing the job right the first time.
Our mission is simple — provide safe, reliable electrical service while delivering an exceptional customer experience every single time.

We are a growth-focused, supportive, and high-standard team that takes pride in our work and each other. If you value teamwork, continuous improvement, and a positive, family-oriented environment, you’ll feel right at home here.

Position Summary

The Dispatcher plays a key role in the daily operations by efficiently scheduling and coordinating field service calls, ensuring technicians are productive, customers are informed, and the workflow runs smoothly.
This position reports directly to the Operations Manager and serves as the communication hub between technicians, customers, and the leadership team.

Key Responsibilities

• Dispatch Service Calls: Assign and schedule all service calls to maximize technician efficiency while maintaining a superior customer experience.
  
  

• Manage Dispatch Board: Monitor call flow, compress scheduling windows, and maintain a steady workload to meet daily productivity goals.
  
  

• Customer Communication: Notify customers proactively if technicians are delayed or schedules change; always deliver courteous, professional updates.
  
  

• Coordination: Work with the Purchasing and Warehouse Coordinator to ensure parts and materials are delivered efficiently to technicians.
  
  

• Scheduling Accuracy: Adhere to our Dispatching for Profits system to ensure the right technician is assigned to the right job .
  
  

• Team Accountability: Help ensure all technicians arrive on time, debrief after each call, and collect payment immediately upon job completion.
  
  

• Overflow Calls: Handle inbound calls when needed, booking appointments promptly and professionally.
  
  

• System Management: Utilize ServiceTitan or similar field management software to manage scheduling, notes, and job tracking.
  
  

• Ethics & Team Culture: Uphold Code of Ethics , Team Rules , and Core Values in all interactions.
  
  
  

Qualifications

• Required: Working knowledge of ServiceTitan or similar field service software
  
  

• Strong communication and multitasking skills
  
  

• Organized and calm under pressure in a fast-paced environment
  
  

• Positive, team-oriented attitude with a “do what’s right” mindset
  
  

• Prior experience in dispatching, scheduling, or customer service (electrical, HVAC, or plumbing industry preferred)
  
  

• Reliable, punctual, and eager to learn
  
  
  

Core Values

• Family: Treat every customer and teammate like family.
  
  

• Integrity: Do what’s right, even when no one is watching.
  
  

• Excellence: Give 100% effort—every call, every day.
  
  

• Humble, Hungry, Smart: Be teachable, driven, and team-minded.
  
  

• Supportive & Collaborative: Help each other succeed and celebrate wins together.
  
  

• Growth-Focused: Training, mentorship, and improvement are daily priorities.
  
  

• High-Standard & Fast-Paced: Move with purpose and take pride in quality work.
  
  

• Customer-First Mindset: Deliver a great experience every time.
  
  

• Positive & Family-Oriented: Keep morale high and create a workplace people love.
  
  
  

Why Join Us

• Competitive hourly pay ($20–$27/hr)
  
  

• Growth and leadership opportunities
  
  

• Supportive, family-like environment
  
  

• Ongoing training and development
  
  

• Stable weekday schedule, limited overtime, and no weekends