What are the responsibilities and job description for the Dispatcher position at Keystone Quality Transport?
At KQT, Quality isn’t just in our name—it’s at the core of everything we do. From the way we care for patients and support facilities, to how we treat our team, we set the standard for compassionate, professional, and reliable medical transport.
We’re growing and looking for experienced Dispatchers to join our team, you’ll be part of a company that values your skills, professionalism, and commitment to patient care.
Position Overview:
The Dispatcher is responsible for coordinating transport requests, ensuring timely responses, and maintaining clear communication with crews and customers. This role requires strong organizational skills, problem-solving abilities, and a commitment to excellent customer service.
Key Responsibilities:
- Dispatch and coordinate transport requests, relaying information to field crews.
- Ensure all transports are picked up promptly and crews are accounted for at all times.
- Notify callers of delays or changes in transport schedules.
- Monitor and update schedules throughout the shift.
- Assist with problem-solving and operational challenges.
- Perform all duties of a Customer Service Representative, as needed.
Qualifications:
- Minimum of 1 year of EMS Dispatch experience required.
- Strong computer skills, including database and spreadsheet programs.
- Ability to multitask and prioritize in a fast-paced environment.
- Clear, effective, and professional communication skills.
- Strong customer service orientation with the ability to build trust and rapport.
- High school diploma or GED required.
- EMT-Basic certification preferred.
- Experience with data entry and working knowledge of Microsoft systems (2000/XP or later) preferred.
- Professional appearance, positive attitude, initiative, and high performance standards required.
Apply today and take the next step in your EMS career with KQT! Join a company where Quality is everything—for our patients and our people.
Keystone Quality Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.