What are the responsibilities and job description for the Dispatcher position at Sila Services?
Dispatcher – Sila Heating & Air (King of Prussia, PA)
Keep the day moving. Keep the board tight. Help techs win.
At Sila Heating & Air, our dispatchers don’t just answer phones—they run the operation. You’ll be the quarterback of the day, making sure the right tech gets to the right job at the right time, maximizing efficiency, revenue, and customer satisfaction.
If you thrive in fast-paced environments, can think on your feet, and know how to keep technicians productive and customers happy, this role is for you.
What You’ll Do
- Dispatch HVAC, plumbing, and electrical service technicians using ServiceTitan to maximize route efficiency and revenue per call
- Manage the daily board: scheduling, rescheduling, and filling open time slots
- Prioritize calls based on urgency, location, and technician skillset
- Communicate constantly with technicians, customers, and management throughout the day
- Monitor technician progress and adjust schedules in real-time
- Confirm appointments and reduce cancellations/no-shows
- Work closely with CSRs to ensure calls are booked properly and completely
- Help drive average ticket and conversion rates by placing the right tech on the right call
- Handle high call volume and problem-solve on the fly
What We’re Looking For
- 2 years of dispatching, scheduling, or coordination experience (HVAC/home services preferred)
- Experience with ServiceTitan or similar field service software
- Strong communication skills—clear, direct, and professional
- Ability to multitask and stay organized under pressure
- Strong sense of urgency and decision-making ability
- Team player who works well with technicians and office staff
- Comfortable in a fast-paced, performance-driven environment
What You’ll Get
- Competitive hourly pay performance incentives
- Full benefits (Medical, Dental, Vision, 401k with match)
- Paid time off & holidays
- Stability with a growing, multi-location company backed by strong leadership
- Opportunity to grow within Sila Services across multiple brands and locations
- A team environment where your role directly impacts revenue and success
$50,000 - $55,000 a year
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Salary : $50,000 - $55,000